GeoSpatial Analyst MAP

• Per business leaders, it is required that we have "L2" equivalent technicians providing support to advanced tech-savvy end users in the medical robotics industry.
• A variety of L2 level responsibilities exist supporting users and their Manufacturing, Labs, and Logistics (MLL) technologies across a broad PC footprint.
• Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, hardware installation, support, distribution, and remote access technologies.
• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies and associated problems.
• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
• Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units supported to understand the business impact of support issues.
• Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.
• Responsible for project analysis, design, coordination, and planning for all technical components of desktop-related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
• Demonstrates creativity and initiative in problem solving.
• Creates technical documentation of hardware/software additions or changes.
• Updates inventory additions and changes to the inventory database.
• Updates and closes trouble tickets and service requests.

Top Skills Required

• Advanced knowledge and understanding of Windows, Mac, Linux desktop environments.
• Advanced knowledge and understanding of Windows desktop operating systems.
• Pharma experience in Manufacturing, Labs & Logistics, understanding of GxP, GMP, and change management processes.

Skills Needed

• 5+ years of progressive experience in the desktop environment.
• At least 1 year of experience supporting Linux desktop environments.
• Advanced knowledge of Linux on the desktop, including Ubuntu.
• Knowledge of how scripts work, including Shell Scripts and Perl.
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, operating systems, and office automation software.
• Intermediate knowledge of Windows Server Operating Systems and the ability to perform domain-related administrative tasks.
• Ability to perform troubleshooting and analysis of Microsoft Office 365.
• Intermediate knowledge and understanding of LAN environments.
• Intermediate knowledge of communication protocols.
• Intermediate knowledge of LAN-based email systems such as Outlook and Microsoft Exchange.
• Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
• Demonstrated ability to encourage and model positive cross-team partnerships.
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
• Audio/Video setup and troubleshooting skills.
• Knowledge of printer maintenance.

Nice to Have

• Windows Domain knowledge.
• Microsoft Azure knowledge.

Preferred Qualifications

• College degree or equivalent experience.
• Microsoft Certified Systems Engineer (MCSE).

Years of Experience

• 4+ Years of Experience.