Genesys CTI Developer - Jersey City, NJ
Georgia Tek Systems
Jersey City, NJ
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JOB DETAILS
LOCATION
Jersey City, NJ
POSTED
30+ days ago
Position - Genesys CTI Developer
Location - Jersey City, NJ
Start date – Immediate
Rate: DOE
1 year plus contract
Job Description
Location - Jersey City, NJ
Start date – Immediate
Rate: DOE
1 year plus contract
Job Description
- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect.
- Experience in developing and implementing third party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc.
- The ideal candidate will possess a strong and well-established record of accomplishment in delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys and Nuance.
- Knowledge of WFM, Reporting and Analytics.
- Experience in a single complex development environment or across multiple platforms.
- Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.)
- Ability to work effectively in a remote, virtual and global environment.
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