General Manager, Restaurant

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for the overall operation of several venues and locations in an assigned area of the park. Accountable for area’s TSAT’s, GSAT’s, and Financials. Must develop, train, and evaluate multiple layers of management, including a direct reporting relationship with each location’s Assistant General Manager. This role will be involved in high-level, large-scale projects to include; evaluation of all managers in the HRP process, holding positions as the Global Chair, planning and executing significant events, and assisting park Chefs with menu engineering, design, and execution of roll out.

MAJOR RESPONSIBILITIES:

• Responsible for the overall operation of multiple venues and locations in an assigned area of the park. This includes managing to ensure an efficient and profitable operation of each venue, while supervising several layers of leadership who are involved with the day-to-day operations.
• Develop, train, coach, and evaluate Assistant General Managers, Restaurant Managers, and Chef’s in all aspects of the business to include budgeting, project planning, operational skills, financial analysis, and team development.
• Engage in high level planning and operating by being an active participant in the Talent Review process, completing SWOT analysis of venues, executing menu change rollouts, and holding the Global Chair responsibilities of various groups (TSAT, Safety, Recognition, Special Event, etc.).
• Perform Park 699 shifts by acting as the manager on duty for an entire park (USF, IOA, VB, etc.). This includes walking through each location to check for cleanliness, operational efficiencies, safety, and performance of the team.
• Oversee large scale projects involving multiple departments and balancing competing priorities. This includes menu engineering, significant location repairs and structure changes, cash handling and policy changes, and special event execution (HHN, Mardi Gras, Rock the Universe, etc.).
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree from a four-year college or university required. Business related degree preferred.

EXPERIENCE:

• 5+ years in retail and/or food & beverage management required.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Certified Professional Food Managers certification,
• Responsible Vendor certification preferred.

ADDITIONAL INFORMATION:

This individual will be responsible for every aspect of the Food & Beverage operation in an area of the park. They will be required to be flexible with their schedule, including a potential to work at any point during the 24 hours of a day. They will complete park MOD coverage as the 699 on duty.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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