The General Manager must be highly self-directed and comfortable operating in a collaborative environment involving hotel leadership, ownership, the club management team, employees, members, and shared support resources. While the club manages the wellness and recreational amenities, the hotel General Manager will be accountable for delivering a cohesive guest experience and effectively partnering with the broader club management team.

Pay Range: USD $110,000.00 - USD $150,000.00 /Yr. Job Description:

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented General Manager to lead the Guesthouse Hotel at LaValle.

 

This is a unique full-service hospitality leadership opportunity within a wellness-oriented property that includes golf, racket sports, spa, pool, and fitness amenities.

 

The General Manager will lead the hotel operation and its team of approximately 16-20 associates across front office, housekeeping, laundry, maintenance, and sales.

 

While the club manages the wellness and recreational amenities, the hotel General Manager will be accountable for delivering a cohesive guest experience and effectively partnering with the broader club management team.

Job Purpose

The General Manager provides overall leadership, direction, accountability, and operational oversight for the hotel. This role is responsible for hotel operations, financial performance, commercial strategy, associate leadership, guest experience, and owner relationships. The General Manager must be highly self-directed and comfortable operating in a collaborative environment involving hotel leadership, ownership, the club management team, employees, members, and shared support resources.

What You'll Do

• Provide strategic and hands-on leadership for hotel operations, ensuring an exceptional guest experience and operational excellence.
• Lead and develop a team of approximately 16 associates across front office, housekeeping, laundry, maintenance, and sales.
• Drive financial performance, including revenue, profitability, labor, expense management, and market-share objectives.
• Take an active role in commercial strategy and revenue generation, working independently and in partnership with the Sales Manager and shared Revenue Director.
• Identify and pursue opportunities to strengthen hotel revenue, business performance, and market position.
• Oversee hotel financial performance and use operating reports, trends, and business intelligence to make informed decisions and take timely action.
• Build strong relationships with ownership and serve as a visible, credible business partner on property.
• Partner closely with the broader club management team to ensure alignment between hotel operations, club operations, employees, members, and the overall guest experience.
• Lead with an understanding of the property's wellness-oriented positioning, ensuring the hotel experience complements amenities including golf, racket sports, spa, pool, and fitness.
• Set clear expectations and hold leaders and associates accountable for performance, productivity, service, and company standards.
• Coach, develop, recognize, and retain associates while supporting recruitment, onboarding, performance management, and succession planning.
• Respond effectively to guest concerns and foster a consistent service-recovery culture.
• Ensure compliance with Hotel Equities standards, brand requirements, company policies, and applicable operational requirements.
• Manage staffing, schedules, supplies, and departmental resources to support operational and financial objectives.
• Communicate effectively with hotel leadership, ownership, club leadership, associates, members, and shared support teams.
• Perform other duties as assigned.

Qualifications & Requirements

• Previous General Manager or significant hotel leadership experience in a full-service hospitality environment.
• Demonstrated experience leading hotel operations with responsibility for financial performance and business results.
• Strong commercial mindset with the ability to identify and direct revenue-generating opportunities.
• Experience partnering with Sales and Revenue leadership to drive hotel performance.
• Experience working directly with ownership or senior stakeholders and communicating business performance effectively.
• Ability to operate independently, exercise sound judgment, and take ownership of decisions and results.
• Strong leadership, communication, organizational, financial, and problem-solving skills.
• Ability to lead in a complex, collaborative environment involving multiple operating partners and stakeholders.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• High school diploma or equivalent required; bachelor's degree preferred.

What We're Looking For

• A highly self-directed leader who takes ownership and can independently drive hotel performance.
• A commercially minded hotel executive who understands that strong operations and strong revenue performance go hand in hand.
• An authentic leader who inspires, develops, and empowers associates.
• A strategic and financially astute thinker who can translate operating information into action.
• A relationship-oriented leader who can effectively partner with ownership, club leadership, Sales, Revenue, associates, and members.
• A service-focused professional who leads by example and understands the expectations of a full-service resort-style guest experience.
• A leader who aligns naturally with a wellness-oriented hospitality environment.
• Someone who demonstrates integrity, accountability, sound judgment, and professionalism.

Property & Operating Environment

• Full-service hotel experience with a resort-style guest experience.
• Wellness-oriented environment with golf, racket sports, spa, pool, and fitness amenities managed by the club.
• Hotel General Manager oversees the hotel team while partnering closely with club leadership.
• Approximately 16 hotel associates across front office, housekeeping, laundry, maintenance, and sales.
• Regular interaction with ownership, club management, employees, and members.

Technology & Systems

• Opera
• ProfitSword
• Property Management Systems (PMS)
• Hotel reporting and operating platforms
• Microsoft Office Suite and standard business technology

Physical Requirements

This position requires the ability to:

• Stand, walk, bend, reach, and move throughout the hotel as needed.
• Use computers, tablets, phones, and standard office equipment for extended periods.
• Occasionally lift or carry supplies and equipment up to 25 pounds.
• Travel throughout the property and occasionally off-site for meetings and business needs.

Compensation & Benefits

• Salary Range: $110,000–$150,000
• Eligible for performance bonus opportunity
• Cell Phone Allowance
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

 

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

 

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

 

Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

 

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.