General Manager (Madison)

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General Manager (Madison)

TK Elevator Corporation - Madison, Wisconsin, United States

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Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE - Move Beyond.

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced General Manager in Madison, WI

Responsible for driving revenue growth and managing the branch's P&L by successfully managing all departments and lines of business to exceed business goals. Drives the culture and sets expectations for safety, work ethic, professionalism, ownership of the business and shares pride in the branch and the branch's successes.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

1. Supervises department managers and superintendents (# of office and field employees will

vary by branch size) by providing direction and training, and communicating company policies,

procedures and objectives. Includes supervising performance management and progressive

discipline; and ensuring compliance by all branch personnel of all company directives and

initiatives. Includes leading local branch efforts associated with the global employee survey

2. Leads by example the company's commitment to safety, and administers the company safety

program. Includes performing safety audits when necessary and stressing the importance of

safety to all employees. Chairs branch safety committee.

3. Leads by example the company's commitment to customer service. Understands the

importance and need to follow through on NPS scores and customer care.

4. Ensures the branchs daily operations run efficiently and cost effectively and meets financial

commitments including target EBIT dollars and gross margin percent goals across all lines of

business except New Installation.

5. Manages profit and loss (P&L) and uses accounting reports to measure each departments

performance to ensure monthly budgetary goals are met. Prepares yearly budget for district

management to be presented to regional management. Leads quarterly annual unprofitable

account reviews and follow-ups.

6. Works with sales managers to increase customer base or depending on the branch size, directly

handles sales management responsibilities. Includes meeting with and making presentations to

current and potential customers; resolving customer problems; and participating in the bidding

of large and/or complex jobs to ensure profitability. Reviews and approves revenue and

margins prior to submission of sales proposals. Oversees and approves sales incentives and use

of CRM program.

7. Oversees retention of service contracts including direct involvement in all "at risk" customer

accounts. Plays leadership role in customer retention programs using NPS scores, processes,

tools and technology.

8. Develops and maintains strong working relationships with clients, elevator consultants, building

owners, managers and prospects.

9. Oversees and ensures that the employee performance process for both union and non-union

employees is performed timely and consistently.

10. Recommends employee merit increases as part of the performance management process for

non-union employees and meets with employees to review their compensation and bonus

structure.

11. Maintains a strong working knowledge of the overall market area, including sales backlog,

service and repair volume, market penetration, volume of outstanding bids, available new

business, special projects, and staffing requirements and availability. Maintains market

knowledge of the geographic submarkets, customer segments, strengths and weaknesses of

the competition and positions the branch accordingly for sustained success.

12. Maintains up-to-date knowledge of all federal, state and local elevator industry code

requirements; and a good understanding standing of employment and labor laws.

13. Maintains strong familiarity of company products by attending company training classes, and

reviewing factory equipment updates and supplier goods.

14. Maintains a maintaining a strong working knowledge of the contract with the International

Union of Elevator Constructor. Includes meeting with local business agents to resolve issues

involving contract work, grievances and union employee issues.

15. Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits.

Includes assisting in the collection of problem accounts. Leads meetings to review all over 90

receivables (AR) and assigns action plans.

16. Interfaces with corporate and US field departments including the factory, elevate, coordination,

leasing, legal, and labor relations. When requested, represents the company in legal

proceedings.

17. Consults with regional and district teams in areas of operations, sales, accounting, safety and

human resources. Ensures that all HR matters are coordinated with the regional HR team.

Responsible for multiple levels of approvals including but not limited to purchasing, contract

execution, contract modifications, and price adjustments

18. Performs other duties as may be assigned.

Preferred Education and Experience

1. Thorough knowledge of the elevator industry and general management methods within

the elevator industry

2. Bachelors degree

3. Proven success managing and developing talent within the workforce

4. Ability to define problems collect data, establish facts and draw valid conclusions

5. Ability to interpret an extensive variety of technical instructions in mathematical or diagram

form, and deal with several abstract and concrete variables. General understanding of the

basics of engineering and physics principles is preferred.

This position requires up to 25% travel.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE - Move Beyond

Apply now

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Job details

Posting date:2026/09/30Experience level:Experienced professionalsContract limitation:Permanent, Full TimeWork Modality:On SiteJob family:OtherJob number:921

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Unsolicited Submissions from Recruitment Agencies and Third Parties

TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.

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