Customer Relationship Management (CRM), Employee Retention, Fitness, Lead Generation, Marketing, Metrics, Operations Management, People Management, Performance Metrics, Retail, Retail Sales, Revenue Growth, Revenue/Sales Reporting, Sales, Sales Cycle, Schedule Development, Team Lead/Manager
Who Are We?
We are a wellness studio dedicated to helping our members improve their mobility and flexibility, so they can move better, feel better and live better through customized, one-on-one assisted stretching wellness programs. We are looking for an ambitious, high-energy Studio General Manager to lead our team, drive membership sales, and grow our presence in the community.
Position Overview
This is a hands-on full-time role that is 80% focused on sales, lead generation, and local marketing, and 20% on operations and staff management. If you thrive on chasing targets, and building community partnerships, this is the job for you.
Sales & Lead Generation
- CRM Management: Conduct consistent outbound calls, texts, and emails to cultivate leads and follow up with missed guests.
- Drive Membership Growth: Own the full sales cycle. Convert prospects into monthly recurring members through personalized introductory visits.
- Grassroots Marketing & Outreach: Generate fresh leads weekly through corporate wellness events, pop-up events, and partnerships with local businesses.
- Member Retention: Build a community culture to minimize member attrition and handle member service needs.
Operations
- Recruit & Lead: Recruit, onboard, and manage a high-performing team of certified stretch practitioners (Flexologists).
- Scheduling: Create and optimize staff schedules to maximize floor coverage and labor efficiency.
- Daily Administration: Run key performance metrics (KPIs) through our studio software (ClubReady).
What We Are Looking For
- Background in Sales: Minimum 1 year of experience in membership sales, gym/fitness sales, or retail sales.
- Lead Generation Machine: Comfortable with cold outreach, direct face-to-face marketing, and local networking.
- Natural Leader: Ability to inspire, train, and manage a diverse team to hit daily and monthly revenue goals.
- Tech-Savvy: Comfortable learning studio management software and running sales metrics reports.
What We Offer
- Base salary plus uncapped commissions on membership sales.
- Monthly and quarterly performance bonuses tied to studio revenue growth.
- Complimentary studio services and discounts on retail products.
Ready to transform lives — including your own? Apply today and join the StretchLab movement!Powered by JazzHR