General Manager - Hollywood Park

Location: Hollywood Park, San Antonio, TX — 16308 San Pedro Ave, San Antonio, TX 78232

Reports To: District Manager / Regional Operations Director

Employment Type: Full-Time

Department: Store Operations

About the Role

Premier1 Auto Care's Hollywood Park location (#281), located at 16308 San Pedro Ave, San Antonio, TX 78232, is a high-volume automotive service center seeking an experienced General Manager to lead daily operations. This role is responsible for driving shop performance, managing workflow across the bay, and building a motivated, high-performing team of Automotive Technicians and Service Advisors. The ideal candidate thrives in a fast-paced environment and has a proven track record of leading teams in high-volume automotive service settings.

Key Responsibilities

Team Leadership & Culture

• Partner with the company Recruiter to source and hire Automotive Technicians and Service Advisors; lead onboarding, training, and ongoing development once hired

• - Set clear performance expectations and coach team members to meet them

• - Foster a positive, accountable, and high-energy shop culture

• - Conduct regular one-on-ones, team meetings, and performance reviews

• - Resolve staff conflicts and performance issues promptly and fairly

Workflow & Operations Management

• Manage daily bay scheduling and technician workload to maximize throughput without sacrificing quality

• - Monitor car count, cycle times, and bay utilization; proactively address bottlenecks

• - Ensure proper triage and prioritization of vehicles during peak volume periods

• - Maintain shop readiness — equipment, parts availability, and staffing aligned to demand

• - Partner with Service Advisors to ensure smooth customer handoffs and accurate write-ups

Business Performance

• Own store-level P&L, including revenue, labor, parts costs, and profitability targets

• - Track and report on KPIs: car count, average repair order (ARO), technician efficiency, advisor close rate, and customer satisfaction

• - Develop and execute action plans to hit sales and productivity goals

• - Manage inventory levels and vendor relationships

Customer Experience

• Ensure every customer interaction reflects Premier1's standards for honesty, transparency, and service quality

• - Handle escalated customer concerns and service issues

• - Support Service Advisors in delivering accurate estimates and clear communication

Compliance & Safety

• Enforce safety protocols and maintain a clean, organized, OSHA-compliant shop

• - Ensure compliance with company policies and local/state automotive regulations

Qualifications

• 3+ years of experience in a General Manager, Shop Manager, or Store Manager role within automotive service, tire, or quick-lube retail

• - Proven experience managing high-volume shops (high daily car count, multiple bays, fast-paced environment)

• - Demonstrated success leading and motivating teams of Technicians and Service Advisors

• - Strong understanding of shop workflow management, bay scheduling, and labor optimization

• - Solid grasp of automotive service P&L management and KPI tracking

• - Excellent leadership, coaching, and conflict-resolution skills

• - Strong customer service orientation with the ability to de-escalate and resolve issues

• - Proficiency with shop management software (e.g., Tekmetric, Mitchell 1, or similar)

• - ASE certification a plus, but not required for this role

• - Valid driver's license with a clean driving record

What Success Looks Like in the First 90 Days

• Full understanding of current team strengths, staffing gaps, and workflow pain points

• - Improved bay-to-technician scheduling that reduces wait times and increases daily car count

• - Established rhythm of team check-ins and performance coaching

• - Meeting or exceeding baseline KPI targets (ARO, car count, CSAT)

What We Offer

• Competitive base salary + performance-based bonus

• - Health/dental/vision benefits

• - PTO policy

• - 401(k) or retirement plan

• - Career growth opportunities within a growing multi-location organization

Premier1 Auto Care is an Equal Opportunity Employer.