GENERAL MANAGER
Location: Brooklyn, NY
Reports To: Operations Manager
Compensation: $80,000-$85,000
Status: Full-Time, Salaried, Exempt
Position Summary
Seeking a coffee-obsessed General Manager to lead the daily operations. This role oversees all front and back of house functions, drives the quality and consistency of the coffee program, develops and retains a strong hourly and supervisory team, and owns the financial performance of the location. The ideal candidate brings genuine passion for specialty coffee alongside the operational discipline to run a high-volume, service-driven business.
Key Responsibilities
Operations
- Oversee all daily operations including opening and closing procedures, staffing, inventory, and facility upkeep
- Maintain equipment standards including espresso machines, grinders, brewers, and water filtration, coordinating preventative maintenance and repairs
- Ensure full compliance with health department, food safety, and local regulatory requirements
- Manage vendor relationships including green and roasted coffee, dairy and alternative milks, bakery, and paper goods
Coffee Program and Quality
- Uphold beverage quality standards across espresso, batch brew, and manual brew methods
- Lead daily dial-in, calibration, and quality control routines
- Partner with [roasting team / roasting partner] on offerings, seasonal menu changes, and single origin rotations
- Develop and deliver ongoing barista training and certification
Team Leadership
- Recruit, hire, onboard, and schedule all hourly and supervisory staff
- Coach and develop shift leads and assistant managers toward promotion
- Conduct performance reviews, manage progressive discipline, and maintain accurate documentation
- Foster a positive, accountable culture with low turnover and high internal mobility
Financial Performance
- Own the P&L for the location, including revenue, COGS, labor, and controllable expenses
- Manage labor to budgeted targets while protecting service standards
- Oversee inventory counts, waste tracking, and ordering accuracy
- Analyze sales trends and daypart performance to identify growth opportunities
Guest Experience
- Maintain hospitality standards across every touchpoint from order to handoff
- Respond to guest feedback and resolve issues in real time
- Support local marketing, community events, and wholesale or catering relationships as applicable
Qualifications
- 4+ years of management experience in specialty coffee, café, or fast-casual hospitality
- Demonstrated P&L ownership with proven results in labor and cost control
- Strong working knowledge of espresso extraction, brewing ratios, and quality standards
- Experience hiring, training, and developing hourly teams at scale
- Proficiency with POS and scheduling systems [e.g., Square, Toast, 7shifts]
- Excellent written and verbal communication skills
- SCA certification a plus
Physical Requirements
Ability to stand for extended periods, lift up to 50 pounds, and work a flexible schedule including early mornings, weekends, and holidays.
Benefits
- Full coverage for medical benefits
- Commuter Benefits
- Parental Leave
- 15 days paid annual leave
- & more