This is not simply an operations role — we are looking for a true hospitality leader who understands what it takes to create a five-star experience from the moment a guest arrives until the moment they leave. 5+ years of progressive leadership/General Management experience , preferably within upscale hospitality, restaurants, private clubs, resorts, or other high-touch service environments.

General Manager

Fully Onsite | $80,000–$100,000

Position Summary

We are seeking an experienced and highly polished General Manager to lead the day-to-day operations of a high-end hospitality organization. This individual will be responsible for owning the P&L, leading and developing the team, maintaining exceptional operational standards, and delivering a consistent five-star guest experience.

The ideal candidate is a confident, hands-on leader who understands that luxury service is built through culture, training, attention to detail, and accountability. This person will also work closely with the Sales & Marketing team to plan and execute events, drive engagement, and create memorable experiences for guests.

Key Responsibilities

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• Own the overall P&L and financial performance of the operation, including budgeting, labor costs, revenue, and profitability.

  
  
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• Lead, coach, and develop a high-performing team while establishing a culture centered around exceptional service and professionalism.

  
  
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• Set and maintain elevated operational and hospitality standards to consistently deliver a five-star guest experience.

  
  
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• Develop and implement comprehensive staff training focused on service excellence, guest interaction, facility standards, and overall customer experience.

  
  
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• Partner with Sales & Marketing to coordinate events, private functions, promotions, and guest experiences that drive revenue and brand awareness.

  
  
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• Oversee daily operations, staffing, scheduling, inventory, facility presentation, and service execution.

  
  
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• Monitor customer feedback and operational metrics, identifying opportunities to continuously improve the guest experience.

  
  
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• Hold department leaders and staff accountable for performance, service standards, and organizational expectations.

  
  
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• Build strong relationships with customers, partners, vendors, and internal leadership.

  
  
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• Serve as a visible and engaged leader who sets the tone for the entire organization.

  
  
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Qualifications

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• 5+ years of progressive leadership/General Management experience, preferably within upscale hospitality, restaurants, private clubs, resorts, or other high-touch service environments.

  
  
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• Proven experience owning and managing a P&L with a strong understanding of financial performance and operational metrics.

  
  
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• Demonstrated ability to lead, coach, and develop teams in a high-expectation environment.

  
  
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• Strong background in hospitality, customer experience, and service excellence.

  
  
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• Experience planning and executing events in partnership with Sales & Marketing teams.

  
  
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• Exceptional communication, interpersonal, and organizational skills.

  
  
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• Highly polished, professional presence with a guest-first mindset.

  
  
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• Strong business acumen with the ability to balance exceptional service with profitability.

  
  
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• Ability to operate effectively in a fast-paced, high-accountability environment.

  
  
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What We’re Looking For

This is not simply an operations role — we are looking for a true hospitality leader who understands what it takes to create a five-star experience from the moment a guest arrives until the moment they leave. The successful candidate will be highly visible, detail-oriented, commercially minded, and passionate about building a culture where exceptional service is the standard, not the exception.


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