GDOL - UI Inspire Program Manager

SnapCode Inc

NE Atlanta, GA

Apply

JOB DETAILS

SALARY

$4,400 Per Week

SKILLS

Acceptance Testing, Adjudication, Agile Programming Methodologies, Artificial Intelligence (AI), Budget Reporting, Business Administration, Call Centers, Change Management, Cloud Computing, Computer Science, Computer Security, Cross-Functional, Customer Retention/Renewal, Data Migration, Data Quality, Decision Support, Establish Priorities, Financial Projections, Funding, Government, Information Systems/Technology IS/IT Administration, Insurance, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Operational Strategy, Operations Planning, Problem Solving Skills, Process Capability, Program Management Professional (PgMP), Progress Reports, Project Management Certification, Project Management Professional (PMP), Project Tracking, Project/Program Coordination, Project/Program Management, Public Administration, Reconciliation, Risk Management, Service Delivery, System Test, Systems Administration/Management, Tax Operations, Team Lead/Manager, Technical Leadership, Test Data, Test Plan/Schedule, Time Management, Train-the-Trainer, User Interface/Experience (UI/UX), Validation Testing, Vendor/Supplier Management

LOCATION

NE Atlanta, GA

POSTED

2 days ago

Short Description:
The Georgia Department of Labor (GDOL) is undertaking a large-scale initiative to transform the State s Unemployment Insurance (UI) systems and seeks an experienced Program Manager to lead day-to-day program coordination and delivery oversight.

Complete Description:
*Local Metro Atlanta Candidates*
*REQUIRED Certifications MUST be ACTIVE.
**Candidate s resume MUST reflect ALL the REQUIRED skills in their jobs performances**

Position Overview
The Georgia Department of Labor (GDOL) is undertaking the UI Inspire modernization program, a large-scale initiative to transform the State s Unemployment Insurance (UI) systems for Benefits, Tax, and Appeals operations. The modernization effort is intended to improve citizen service delivery, operational efficiency, system security, and program integrity while enabling scalable, cloud-enabled digital services for claimants, employers, and agency staff.

GDOL seeks a Senior level Program Manager to lead day-to-day program coordination and delivery oversight for the UI Inspire initiative. The Program Manager will work closely with GDOL leadership, the Georgia Technology Authority (GTA), vendor teams, and business stakeholders to ensure timely delivery of modernization milestones, federal readiness compliance, and successful go-live of the new UI platform targeted for September 2026. This role will also ensure a successful transition of the platform to maintenance and operations in the following months.

This role will coordinate technical and operational readiness activities across multiple workstreams, including system development, testing, data migration, federal certification readiness, business scenario validation, and organizational change management. The Program Manager will also support executive decision-making by monitoring project risks, managing dependencies, and ensuring adherence to governance processes established for the modernization program.

Key Responsibilities
Program and Project Management
"Lead planning, execution, and monitoring of the UI Inspire modernization project, ensuring alignment with GDOL strategic modernization goals. Solve complex problems and drive action across the organization.
"Coordinate activities across Benefits, Tax, and Appeals modernization workstreams and associated vendor delivery teams.
"Develop and maintain integrated program schedules, milestone tracking, and risk mitigation strategies aligned with the planned September 2026 go-live timeline.
"Track delivery of critical implementation milestones including system testing, user acceptance testing, data migration validation, security testing, and production readiness.
"Manage dependencies between vendor deliverables, agency readiness activities, and federal certification requirements.
"Track and report on project budget.

Vendor Oversight and Delivery Coordination
"Serve as the primary coordination point between GDOL leadership, GTA, and the system implementation vendor.
"Monitor and drive vendor progress against project milestones and ensure timely resolution of development issues, defects, and delivery risks.
"Support implementation of accelerated delivery approaches including AI-assisted development and testing initiatives proposed for the project.
"Facilitate issue escalation, decision support, and cross-team coordination to maintain project momentum.

Federal Readiness and Compliance Management
"Coordinate GDOL readiness activities required under federal unemployment insurance modernization guidance, including UIPL 11-18 Change 2 readiness expectations.
"Ensure completion of key readiness artifacts including:
oEnd-to-end validation of critical UI business scenarios
oData reconciliation accuracy validation
oExternal partner interface certification
oLoad and performance testing results
oOperational readiness documentation and staff training validation.
"Support preparation of readiness documentation required for federal certification prior to go-live.

Governance and Stakeholder Engagement
"Present project status and issues to agency leadership.
"Support program governance structures including Steering Committee and executive leadership oversight groups.
"Facilitate regular project status meetings, steering committee updates, and executive briefings.
"Track action items and decisions related to scope, prioritization of functionality, and release readiness.
"Maintain transparent reporting on project progress, risks, escalation of key issues, and mitigation strategies.

Implementation Readiness and Deployment Planning
"Coordinate planning for implementation readiness activities including:
oData migration verification and validation
oUser acceptance testing cycles
oSecurity, accessibility, and performance testing
oProduction environment readiness
oGo-live dry runs and rollback procedures.
"Support development of Go/No-Go decision criteria, cutover planning, and post-go-live stabilization activities.

Organizational Change and Operational Readiness
"Coordinate with GDOL business units to ensure readiness of agency staff and operational teams.
"Support training coordination including train-the-trainer programs and end-user training deployment.
"Ensure call center, adjudication, and operational workflows align with the new system design.
"Promote adoption of new processes and technology capabilities across GDOL business units.

Required Qualifications
"Bachelor s degree in information systems, public administration, business administration, computer science, or related field.
"10+ years of experience managing large-scale IT modernization or enterprise system implementation projects.
"Demonstrated experience managing government technology modernization initiatives, preferably in unemployment insurance, workforce systems, or human services.
"Experience working with multi-vendor delivery environments and state technology governance frameworks.
"Strong knowledge of Agile, hybrid, or iterative software delivery methodologies.
"Experience coordinating development, system testing, data migration, and implementation readiness activities.

"Experience supporting state unemployment insurance system modernization programs.
"Familiarity with federal certification processes and readiness expectations for UI systems.
"Experience managing cloud-based or enterprise platform implementations.
"Experience working with public sector program governance and executive oversight structures.
"PMP, PMI-ACP, or similar project management certification.
"PgMP certification.

Key Skills
"Large-scale IT modernization program management
"System Implementation vendor management
"Vendor and stakeholder coordination
"Risk and issue management
"Executive communication and reporting
"Implementation planning and operational readiness
"Cross-functional team leadership

Work Environment
This is a contract-based role supporting the Georgia Department of Labor. The Program Manager will collaborate closely with state leadership, program stakeholders, and vendor teams to deliver the UI Inspire modernization program.

Skills:

Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
Bachelors degree in information systems, public administration, business administration, computer science, or related field	Required
Experience managing large-scale IT modernization or enterprise system implementation projects.	Required	10	Years
Demonstrated experience managing government IT modernization initiatives, preferably in unemployment insurance, workforce systems, or human services.	Required
Experience working with multi-vendor delivery environments and state technology governance frameworks.	Required	10	Years
Strong knowledge of Agile, hybrid, or iterative software delivery methodologies.	Required
Experience coordinating development, system testing, data migration, and implementation readiness activities.	Required	10	Years
Large-scale IT modernization program management	Required
System Implementation vendor management	Required
Vendor and stakeholder coordination	Required
Risk and issue management	Required
Executive communication and reporting	Required
Implementation planning and operational readiness	Required
Cross-functional team leadership	Required
Experience supporting state unemployment insurance system modernization programs.	Highly desired
Familiarity with federal certification processes and readiness expectations for UI systems.	Highly desired
Experience managing cloud-based or enterprise platform implementations.	Required
Experience working with public sector program governance and executive oversight structures.	Highly desired
Project Management Professional (PMP), PMI-ACP, or similar project management certification. (MUST UPLOAD ACTIVE CERTIFICATION)	Required
Program Management Professional (PgMP) (MUST UPLOAD ACTIVE CERTIFICATION)	Required

Questions:
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question 2
What is your candidate's email address?
Question 3
If selected for engagement, your candidate's hourly Pay Rate must be at least ***? Your candidate can be paid more; however, the hourly SRP Rate cannot exceed ***? Do you agree to these requirements?
Question 4
The maximum mark-up for this engagement s SRP rate is ***%. To be competitive on pricing, a mark-up below the 30% threshold is suggested. Do you agree to propose a mark-up at or below 30%?
Question 5
This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?
Question 6
If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?
Question 7
Does the candidate have a Project Management Professional (PMP) & Program Management Professional (PgMP)?
Question 8
Is the candidate local to Metro Atlanta?

Agency Interview Type:
Either Web Cam or In Person

Work Arrangement:
Hybrid

GDOL - UI Inspire Program Manager

SnapCode Inc

NE Atlanta, GA

About the Company

SnapCode Inc

Similar Job Searches