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GDOL - UI Inspire Program Manager

TekWissen LLC

Atlanta, GA

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JOB DETAILS
SALARY
$110–$110
SKILLS
Acceptance Testing, Adjudication, Agile Programming Methodologies, Artificial Intelligence (AI), Budget Reporting, Business Administration, Call Centers, Change Management, Cloud Computing, Community and Social Services, Computer Science, Computer Security, Cross-Functional, Data Migration, Data Quality, Decision Support, Diversity, Documentation, Economic Development, Establish Priorities, Financial Projections, Government, Health Education, Information Systems/Technology IS/IT Administration, Insurance, Internet Portal, Leadership, Legal, Load Testing, Maintain Compliance, Operational Strategy, Operations Planning, Performance Testing, Problem Solving Skills, Process Capability, Production Systems, Program Management Professional (PgMP), Progress Reports, Project Management Certification, Project Management Professional (PMP), Project Tracking, Project/Program Coordination, Project/Program Management, Public Administration, Public Safety, Reconciliation, Risk Management, Service Delivery, Social Work, Staff Training, System Test, Systems Administration/Management, Tax Operations, Team Lead/Manager, Technical Leadership, Technical Support, Test Data, Test Plan/Schedule, Testing, Time Management, Train-the-Trainer, User Interface/Experience (UI/UX), Validation Testing, Vendor/Supplier Management, Workforce Management
LOCATION
Atlanta, GA
POSTED
1 day ago
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Job Title: GDOL - UI Inspire Program Manager
Location: Atlanta GA 30303
Duration: 12 Months
Job Type:Temporary Assignment
Work Type: Hybrid

Job Description:
Job Summary:
  • The Georgia Department of Labor (GDOL) is undertaking the UI Inspire modernization program, a large-scale initiative to transform the State's Unemployment Insurance (UI) systems for Benefits, Tax, and Appeals operations.
  • The modernization effort is intended to improve citizen service delivery, operational efficiency, system security, and program integrity while enabling scalable, cloud-enabled digital services for claimants, employers, and agency staff.
  • GDOL seeks a Senior level Program Manager to lead day-to-day program coordination and delivery oversight for the UI Inspire initiative.
  • The Program Manager will work closely with GDOL leadership, the Georgia Technology Authority (GTA), vendor teams, and business stakeholders to ensure timely delivery of modernization milestones, federal readiness compliance, and successful go-live of the new UI platform targeted for September 2026.
  • This role will also ensure a successful transition of the platform to maintenance and operations in the following months.
  • This role will coordinate technical and operational readiness activities across multiple workstreams, including system development, testing, data migration, federal certification readiness, business scenario validation, and organizational change management.
  • The Program Manager will also support executive decision-making by monitoring project risks, managing dependencies, and ensuring adherence to governance processes established for the modernization program.
Key Responsibilities:
Program and Project Management:
  • Lead planning, execution, and monitoring of the UI Inspire modernization project, ensuring alignment with GDOL strategic modernization goals.
  • Solve complex problems and drive action across the organization.
  • Coordinate activities across Benefits, Tax, and Appeals modernization workstreams and associated vendor delivery teams.
  • Develop and maintain integrated program schedules, milestone tracking, and risk mitigation strategies aligned with the planned September 2026 go-live timeline.
  • Track delivery of critical implementation milestones including system testing, user acceptance testing, data migration validation, security testing, and production readiness.
  • Manage dependencies between vendor deliverables, agency readiness activities, and federal certification requirements.
  • Track and report on project budget.
Vendor Oversight and Delivery Coordination:
  • Serve as the primary coordination point between GDOL leadership, GTA, and the system implementation vendor.
  • Monitor and drive vendor progress against project milestones and ensure timely resolution of development issues, defects, and delivery risks.
  • Support implementation of accelerated delivery approaches including AI-assisted development and testing initiatives proposed for the project.
  • Facilitate issue escalation, decision support, and cross-team coordination to maintain project momentum.
Federal Readiness and Compliance Management:
  • Coordinate GDOL readiness activities required under federal unemployment insurance modernization guidance, including UIPL 11-18 Change 2 readiness expectations.
  • Ensure completion of key readiness artifacts including:
    • End-to-end validation of critical UI business scenarios
    • Data reconciliation accuracy validation
    • External partner interface certification
    • Load and performance testing results
    • Operational readiness documentation and staff training validation.
  • Support preparation of readiness documentation required for federal certification prior to go-live.
Governance and Stakeholder Engagement:
  • Present project status and issues to agency leadership.
  • Support program governance structures including Steering Committee and executive leadership oversight groups.
  • Facilitate regular project status meetings, steering committee updates, and executive briefings.
  • Track action items and decisions related to scope, prioritization of functionality, and release readiness.
  • Maintain transparent reporting on project progress, risks, escalation of key issues, and mitigation strategies.
Implementation Readiness and Deployment Planning:
  • Coordinate planning for implementation readiness activities including:
    • Data migration verification and validation
    • User acceptance testing cycles
    • Security, accessibility, and performance testing
    • Production environment readiness
    • Go-live dry runs and rollback procedures.
  • Support development of Go/No-Go decision criteria, cutover planning, and post-go-live stabilization activities.
Organizational Change and Operational Readiness:
  • Coordinate with GDOL business units to ensure readiness of agency staff and operational teams.
  • Support training coordination including train-the-trainer programs and end-user training deployment.
  • Ensure call center, adjudication, and operational workflows align with the new system design.
  • Promote adoption of new processes and technology capabilities across GDOL business units.
Required Qualifications:
  • Bachelor's degree in information systems, public administration, business administration, computer science, or related field.
  • 10+ years of experience managing large-scale IT modernization or enterprise system implementation projects.
  • Demonstrated experience managing government technology modernization initiatives, preferably in unemployment insurance, workforce systems, or human services.
  • Experience working with multi-vendor delivery environments and state technology governance frameworks.
  • Strong knowledge of Agile, hybrid, or iterative software delivery methodologies.
  • Experience coordinating development, system testing, data migration, and implementation readiness activities.
  • Experience supporting state unemployment insurance system modernization programs.
  • Familiarity with federal certification processes and readiness expectations for UI systems.
  • Experience managing cloud-based or enterprise platform implementations.
  • Experience working with public sector program governance and executive oversight structures.
  • PMP, PMI-ACP, or similar project management certification.
  • PgMP certification.
Key Skills:
  • Large-scale IT modernization program management
  • System Implementation vendor management
  • Vendor and stakeholder coordination
  • Risk and issue management
  • Executive communication and reporting
  • Implementation planning and operational readiness
  • Cross-functional team leadership
Work Environment:
  • The Program Manager will collaborate closely with state leadership, program stakeholders, and vendor teams to deliver the UI Inspire modernization program.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/

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