Gaming Shift Manager

Core Responsibilities:
 Safeguard company assets and ensures positive guest relations through communication and proper utilization of procedures and internal controls
 Ensure compliance with gaming regulations with NYS Lottery and company policies, conduct regular audits and inspections
 Works with NYS data system MGAM to retrieve financial, statistical, and voucher management related information.
 Assign work and responsibilities, overseeing Gaming Operations and manage the gaming floor attendants to ensure maximum efficiency
 Support departmental goals related to revenue, guest service, and operational efficiency.
 Assists in hiring, training, work assignments, evaluating performance, administering disciplinary action, and the termination of all subordinate Gaming personnel according to union and departmental policies.
 Monitor gaming floor activity for suspicious behavior and report irregularities.
 Monitor electronic table games (ETGs) and slot operations for performance and integrity
 Manage team expectations, ensuring compliance with departmental and company policies including coaching sessions.
 Conduct shift briefings and communicate operational updates to team members.
 Prepare shift reports, document incidents, and communicate with incoming shift management.
 Authorizes jackpots according to approved policies and completes required forms if necessary
 Resolve guest disputes, customer service issues, and escalated concerns in a professional manner.
 Maintain a visible presence on the gaming floor.
 Performs other duties as assigned.

Additional Duties/Job Dimensions:
Regular attendance is essential to the successful performance of this position. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property including weekends and Holidays.

Qualifications and Education Requirements: 
Required:
 High School Diploma or GED and five (5) years of related gaming experience, two (2) years as a
supervisor or an equivalent combination of education and/or work experience with a focus on
slot management.
 Strong knowledge of gaming regulations and internal controls.
 Excellent conflict resolution and customer service skills.
 Ability to work flexible schedules, including nights, weekends, and holidays.
 Proficiency in casino management systems and Microsoft Office applications.
 Must be able to obtain a New York State Key License
Preferred:
 Bachelor’s degree in business administration or related field
 Proficient in gaming management systems and data analysis tools
 Familiarity with slot machine mechanics and troubleshooting
Other:
 Intermediate computer skills, including e-mail, word, excel, data input and record keeping
 Leadership skills required
 Effective written and verbal communication skills.
 Ability to stand and walk for extended periods.
 Ability to lift up to 25 pounds (if required).
 Ability to work in a casino environment with moderate noise levels.
 Must be able to work varying schedules to reflect the business needs of the property, including Weekends, Holidays, and Evenings