Full to Part Time Help Desk Technician needed for our technology client in Baltimore City. The Full to Part Time Help Desk Technician will be responsible for providing technical tier 1 and 2 support in a pharmaceutical setting. Six month contract position with possible extension or contract to hire consideration. The non-negotiable pay rate is $22.00 per hour.
Essential Duties:
Troubleshoot and resolve issues related by phone, email and chat relating to the following:
- Windows/Mac operating systems.
- Email and basic productivity tools.
- Password resets and account access.
- Network connectivity (Wi-Fi/LAN).
- Printers and common peripherals.
- Common software applications.
- Log, document, and track support requests in the ticketing system.
- Escalate unresolved or complex issues to senior IT staff or vendors. Perform basic hardware troubleshooting (PC/laptop peripherals, cabling, accessories).
- Support user onboarding/offboarding tasks as needed (accounts, access, device setup).
Assist with routine IT tasks (patching support, device checks, inventory support). - Maintain knowledge base articles and update documentation.
Qualifications:
- Prior experience in a helpdesk or IT support role is required.
- Strong troubleshooting skills and customer service mindset are required.
- High school diploma is required.
- Associates Degree in Computer Science is preferred.
Must have working knowledge of the following:
- Networking basics (DNS, DHCP, IP addressing, Wi-Fi).
- Active Directory / user management (preferred).
- Ticketing systems (e.g., Freshservice).
- Windows and/or macOS environments.
- Ability to communicate clearly with non-technical users.
- Reliability and responsiveness during support hours.
- Must have IT certification in CompTIA A+, Network+ or Microsoft.
- Must be familiar with Microsoft 365 (Outlook, Teams and OneDrive).
- Must have basic understanding of cybersecurity best practices (phishing awareness and MFA).
- Must have experience supporting mobile devices (iOS/Android) or endpoint management tools.
- Must be available to work from 8:00 am-4:00 pm Monday through Friday with a 30 minute non paid lunch on site then transition to a Monday, Wednesday and Friday schedule.
- Must be able to pass a background check and drug test.
- Ability to lift and carry IT equipment (typically up to ~25 lbs / 11 kg) as needed.
- Ability to sit/stand at a workstation and work with computers for extended periods.
We offer weekly pay, health insurance, referral bonuses, a one time
longevity bonus, holiday pay and a Roth 401K plan. Certain restrictions
apply.