Job title: Restaurant Server
Reports to: Food and Beverage Manager
Job purpose
Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.
Responsibilities
• Politely greet guests as they enter the restaurant.
• In the absence of a Host/Hostess, introduce yourself to the guest and show the guest to their table.
• Maintain a up-to-date knowledge of the menu items and daily specials.
• Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation.
• Be aware of allergy information on menu items.
• Answer inquiries about food and beverage items.
• Be able to effectively upsell food items, especially beverages with dinner.
• Inform guests of special items not listed on the menu.
• Be able to take food and beverage orders with complete accuracy including any special requests.
• When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements.
• Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction.
• Monitor guests needs and promptly handle requests.
• Handle all guest complaints in a timely and professional manner.
• All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion.
• Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc.
• Prepare and provide guests with accurate guest check at the end of the meal.
• Process all payment methods in a timely and professional manner.
• Re-set table for new guests.
• Maintain and clean and organized service area.
• Preform all side work checklists as directed by Management.
• Comply with safety, health and hygiene policies and procedures.
• Comply with all brand standard procedures.
Guest Relations
• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
• Is readily available and approachable to all guests.
• Interact with guests on a frequent basis to obtain feedback about their experience.
• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
• Is visible in the restaurant area at all times during business hours.
Team Interaction
• Encourage and build mutual respect and cooperation among team members.
• Communicate effectively with all property team members.
• Respond in a timely manner to all members of the Management Team.
• Is professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
• Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications
• High School diploma or equivalent.
• Must have at least 1 year prior food and beverage service experience.
• Must meet state age requirements to serve alcohol.
• Knowledge of food health codes.
• Knowledge of beer, wine, liquor and common beverages.
• Basic knowledge of food preparation.
• Ability to lift up to 30 pounds.
• Ability to stand for long periods of time.
• Able to professionally handle guest complaints.
• Able to work effectively and efficiently with all departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
• MUST have a passion for providing “excellent” customer service experience.
*And any other job function deemed appropriate by management*
Supplemental pay
- Tips
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount