Front Office Coordinator | Manhattan, NY

Front Office Coordinator – Periodontal Practice

Location: Smile Central Park | Manhattan, NYSchedule: Full-Time | Monday–Friday | 8:30 AM–5:00 PMPay: $25–$32/hour, based on experiencePractice: Periodontal / Specialty Dental PracticeInsurance: PPO & Fee-for-Service (FFS)

Smile Central Park is seeking an experienced Dental Front Office Coordinator with periodontal scheduling experience to join our established Manhattan practice.

Because periodontal care is a significant part of our practice, we are specifically looking for someone who understands the workflow of a periodontal office and can confidently manage periodontal scheduling, treatment sequencing, maintenance and recall, and patient coordination. Previous dental front-office experience with direct periodontal scheduling experience is required.

This is not an Office Manager position. Our practice has established management in place. This role is focused on being a knowledgeable, dependable point of contact for our patients while keeping the front-office and periodontal scheduling workflow organized and moving.

What You’ll Do

• Serve as a welcoming, knowledgeable point of contact for patients from their first call through ongoing treatment
• Manage periodontal scheduling, including treatment sequencing, periodontal maintenance, recall/recare, and follow-up appointments
• Maintain a productive periodontal schedule by proactively filling openings and following up with patients who need treatment
• Coordinate appointments based on provider recommendations, treatment needs, and appropriate timing of care
• Manage general scheduling, confirmations, cancellations, and schedule changes
• Review treatment plans with patients and clearly communicate next steps
• Help patients understand insurance benefits, financial expectations, and scheduling
• Verify insurance information and maintain accurate patient records
• Collect patient payments and assist with financial arrangements as appropriate
• Manage incoming calls, messages, and patient follow-up
• Work closely with the Office Manager, periodontists, hygienists, and clinical team to provide a smooth patient experience

What We’re Looking For

Dental front-office experience and hands-on periodontal scheduling experience are required for this position.

Candidates should already be comfortable with the terminology, scheduling considerations, and patient coordination involved in periodontal care. We are looking for someone who can step into this environment with an existing understanding of perio scheduling and treatment flow, rather than someone learning periodontal scheduling for the first time.

Our ideal candidate brings:

• Previous experience working in a dental front office
• Direct experience scheduling periodontal treatment
• Understanding of periodontal maintenance, recall/recare, and treatment sequencing
• Strong patient communication and relationship-building skills
• Experience discussing treatment plans and helping patients understand their next steps
• Familiarity with dental insurance verification and benefits
• Strong scheduling, organization, and follow-through
• A proactive approach to maintaining a productive schedule and filling openings
• Ability to collaborate effectively with an existing Office Manager and clinical team

What Success Looks Like

You become a trusted and familiar resource for our patients while keeping the periodontal schedule organized, productive, and moving forward. You understand how periodontal treatment flows, proactively follow up with patients, and make sure recommended care doesn't fall through the cracks.

If you have strong dental front-office experience and already understand the unique scheduling needs of a periodontal practice, we'd like to hear from you.

Requirements

• High school diploma or equivalent 

• Strong customer service and communication skills 

• Excellent organizational and multitasking abilities 

• Basic computer proficiency 

• Professional demeanor and positive attitude 

• Ability to work collaboratively within a team environment 

Preferred 

• Periodontal office experience
• Dental front office experience 

• Experience with dental insurance verification 

• Experience with treatment presentation and financial arrangements 

• Experience with dental practice management software 

• Experience in PPO, Fee-for-Service, and/or Medicaid environments 

• Bilingual skills (if applicable to market) 

Benefits

Benefits 

Employees regularly scheduled to work 30 or more hours per week may be eligible for: 

• Medical Insurance 

• Dental Insurance 

• Vision Insurance 

• 401(k) with 4% Employer Match 

• Paid Holidays 

• Paid Time Off (PTO) 

• Continuing Education Support 

Insurance benefits begin the 1st of the month following 60 days of employment. Paid holidays become available after 90 days of employment. Benefits eligibility and waiting periods may apply. 

Why Join United Dental Corporation? 

• Established Patient Bases 

• Supportive Team Environment 

• Growth and Development Opportunities 

• Continuing Education Support 

• Multi-State Practice Network 

• Long-Term Career Growth 

Apply Today 

We are actively interviewing qualified Front Office Coordinators and look forward to learning more about your experience and career goals. 

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