Front Office Assistant | Outpatient Urogynecology | Downtown ORL

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

Position Summary:

 

The Orlando Health Women’s Instituteis a comprehensive healthcare provider focused on addressing the unique medical needs of women at every stage of life. Located within the Orlando Health system, the institute offers a full spectrum of services, including gynecology, obstetrics, reproductive endocrinology, and maternal-fetal medicine. It also specializes in complex areas like gynecologic oncology, urogynecology, breast health, and menopause management. The institute is dedicated to providing personalized, patient-centered care through advanced diagnostic tools, minimally invasive surgeries, and cutting-edge treatments. With a multidisciplinary team of experts, the Women’s Institute emphasizes wellness, preventative care, and the latest medical advancements to ensure the highest quality of care. Whether for routine health screenings or specialized treatment, the Orlando Health Women’s Institute is a trusted resource for women’s healthcare in Central Florida.

 

Orlando Health | Choose Well

 

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

 

 

*** Bilingual Spanish speaking preferred***

 

Orlando Health offers a great benefits package that includes:

 

Medical, Dental, Vison

403(b) Retirment Savings Plan 

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance 

Extended Leave Plan (ELP) 

Family Care (child care, elder care, pet care)

Paid Parental Leave

Pet Insurance 

Car Insurance 

 

100% PAID Tuition

as well as tuition reimbursment

&

monthly payments to help pay down any graduated school debt

 

ALL benefits start day one

 

Department: Urogynecology

Status: Full Time 

Shift: Days 

Hours: 7:45am-5:00pm, Monday-Thursday, Fridays- 7:30am-12:30pm

No Weekends, No Holidays

Responsibilities:

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

 

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications:

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting