Front of House Manager

Front of House Manager

Are you an energetic, hands-on leader who thrives in a fast-paced restaurant environment? Do you know

how to build a strong team, create an outstanding guest experience, and keep operations running

smoothly?

We are looking for a Front of House Manager who leads by example and takes pride in developing a

winning team. Our commitment to exceptional service, cleanliness, teamwork, and fresh, quality food sets

us apart. Most importantly, our guests are our priority, and the Front of House Manager plays a key role in

making sure every guest leaves with a great experience.

What You'll Do

As the Front of House Manager, you'll take ownership of the guest-facing side of the restaurant while

working closely with the management team to deliver excellent operational results.

Your responsibilities will include:

Lead, coach, train, and motivate Front of House team members

Create a welcoming, friendly, and efficient experience for every guest

Maintain high standards for customer service, hospitality, cleanliness, and restaurant appearance

Lead by example and remain actively involved in daily restaurant operations

Manage the flow of the Front of House during busy periods to maintain speed and quality of service

Ensure team members are properly positioned and prepared for each shift

Address guest questions and concerns professionally and resolve issues quickly

Hold team members accountable to restaurant standards and expectations

Assist with training and development of new and existing employees

Promote teamwork and strong communication between Front of House and Back of House teams

Help maintain proper staffing and support scheduling needs

Monitor labor and other controllable costs as assigned

Assist with opening and closing procedures

Ensure food safety, sanitation, and cleanliness standards are consistently followed

Identify opportunities to improve the guest experience and grow the business

Support community engagement, promotions, fundraisers, and other local restaurant initiatives

Work alongside the General Manager and management team to achieve restaurant goals

What We're Looking For

Our ideal Front of House Manager is a leader who doesn't simply manage from the sidelines. We're looking

for someone who is ready to jump in, support the team, solve problems, and set the standard.

Qualifications:

Restaurant leadership or supervisory experience preferred

Fast-casual or high-volume restaurant experience strongly preferred

Strong commitment to customer service and hospitality

Hands-on leadership style with the ability to coach, teach, and motivate a team

Positive, friendly, and upbeat demeanor

Strong communication and interpersonal skills

Excellent teamwork and problem-solving abilities

High sense of urgency and integrity

Strong attention to cleanliness and restaurant standards

Comfortable working in a fast-paced environment

Ability to remain organized and composed during high-volume periods

Desire for personal and professional growth

ServSafe certification preferred or ability to obtain certification

What We Offer

We believe great restaurants start with great people, and we want our team members to have opportunities

to grow.

Benefits and perks may include:

Flexible scheduling

Opportunities for advancement and promotion from within

Employee meals

Tips and additional earning opportunities, where applicable

Performance-based bonus opportunities, where applicable

Convenient online scheduling and time-off requests

Training and professional development

A fast-paced, team-oriented work environment

Ready to Lead?

If you're a self-starter who takes pride in developing people, delivering excellent service, and creating an

environment where both guests and employees want to be, we'd love to hear from you.

Apply today to join our team as a Front of House Manager!

Company Introduction

Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees.

We have a unique work environment where you're trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant.

We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes.

We have an open kitchen experience so it's fun and it's loud with lots of team communication. The crew's burger creation is part of the customer experience.