Front Desk Supervisor
Location: Family Medical Center
Family Medical Center is seeking an experienced, motivated, and service-oriented Front Desk Supervisor to lead our patient access team. This individual will play a key role in creating a welcoming patient experience while developing a high-performing, engaged front office team.
Responsibilities
- Supervise and support front desk staff, fostering a positive and accountable work environment
- Build strong employee relationships through coaching, mentoring, recognition, and open communication
- Promote teamwork, collaboration, and a culture of exceptional customer service
- Oversee patient registration, scheduling, insurance verification, and check-in/check-out processes
- Ensure accurate patient demographics and insurance information
- Assist with front office staffing, training, onboarding, and performance development
- Address patient concerns and employee issues professionally and effectively
- Collaborate with clinical, billing, and administrative departments to improve workflow and patient satisfaction
- Monitor daily operations and identify opportunities for process improvement
Qualifications
- Previous medical office and supervisory experience required
- Medical billing knowledge and insurance verification experience preferred
- Strong understanding of front office operations and revenue cycle processes
- Experience with eClinicalWorks (eCW) and Phreesia is a plus
- Demonstrated ability to build positive employee relations and develop cohesive, high-performing teams
- Excellent leadership, communication, conflict resolution, and organizational skills
- Ability to multitask and thrive in a fast-paced healthcare environment
What We Offer
- Competitive compensation based on experience
- Comprehensive benefits package
- Supportive and collaborative work environment
- Excellent growth potential with opportunities for leadership development and career advancement
If you are a positive leader who enjoys developing people, strengthening teams, and delivering outstanding patient service, we encourage you to apply.
Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, you'll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team.