Front Desk Receptionist/Customer Experience Rep

Front Desk Receptionist / Customer Experience Support

Location: Jacksonville, FL | On site

We are seeking a professional, organized Front Desk Receptionist / Customer Experience Support representative for a Jacksonville laboratory facility. This position serves as the first point of contact for callers and visitors, helps coordinate incoming deliveries and provides backup support to the Customer Experience team.

This opportunity is well suited to someone who enjoys helping people, keeping an office organized and balancing face-to-face interactions with phone and email customer service.

What you will do

• Answer and route incoming calls using a multi-line phone system, respond to routine questions and take accurate messages.
• Welcome visitors, clients and vendors and follow established check-in procedures.
• Receive and route mail, courier deliveries and material samples to the appropriate internal teams.
• Maintain accurate records of incoming items, customer inquiries and follow-up activities.
• Cross-train to provide Customer Experience coverage during breaks, absences and busy periods.
• Assist customers by phone and email with routine questions about submissions, receipt of materials and available status updates.
• Look up information in internal systems, document requests and coordinate with other departments to obtain answers.
• Escalate complex or technical questions and customer concerns to the appropriate specialist.
• Keep the reception area organized and assist with data entry, outgoing shipments and general office support.

What you bring

• High school diploma or equivalent.
• At least 1–2 years of reception, administrative support or customer service experience.
• Experience assisting customers by phone and communicating professionally by email.
• Strong computer skills, including Microsoft Outlook and Word, and the ability to learn customer databases and tracking systems.
• Excellent telephone etiquette, clear communication and a professional, welcoming manner.
• Strong organization, attention to detail and accurate data entry skills.
• Ability to manage interruptions, prioritize tasks and follow through on customer requests.
• Availability to work on site in Jacksonville during assigned hours.

Experience in both reception and customer service is especially helpful. Familiarity with CRM or ticketing systems, shipping and receiving, laboratory intake, insurance or property restoration is a plus.

Apply

Submit your resume for consideration if you enjoy providing helpful customer service and keeping a busy front office running smoothly.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.