Front Desk & Operations Coordinator

The Front Desk & Operations Coordinator will be responsible for providing front-office customer service, answering and directing phone calls, assisting with vehicle intake, performing administrative tasks, and providing day-to-day operational support in a fast-paced environment. Front Desk & Operations Coordinator Responsibilities: Answer incoming phone calls, direct calls to the appropriate team members, and assist with routine customer questions.

Clayton Services is searching for a Front Desk & Operations Coordinator to join a thriving company in the Houston Heights area. The Front Desk & Operations Coordinator will be responsible for providing front-office customer service, answering and directing phone calls, assisting with vehicle intake, performing administrative tasks, and providing day-to-day operational support in a fast-paced environment.

Job Type: Temp-to-Hire
Pay Rate: $20.00-$22.00/hour
Benefits: Excellent benefits are available upon successful completion of the temporary period.

Front Desk & Operations Coordinator Responsibilities:

• Answer incoming phone calls, direct calls to the appropriate team members, and assist with routine customer questions.
• Greet customers professionally and assist with vehicle drop-offs and pickups.
• Assist with vehicle intake procedures, including verifying VIN numbers and mileage.
• Prepare incoming vehicles by placing protective paper and plastic as required.
• Enter vehicle, customer, and other information accurately into internal systems.
• Organize, file, and maintain completed paperwork and records.
• Assist with posting invoices and other information into internal systems.
• Provide backup support for receiving automotive parts during busy periods, lunches, and employee absences.
• Verify incoming parts and part numbers against applicable documentation.
• Assist with entering invoice numbers and maintaining accurate receiving records.
• Run occasional local errands, including pickups and deliveries to dealerships and other nearby businesses.
• Provide administrative and operational support throughout the office as needed.
• Maintain a professional, organized, and welcoming front-office environment.

Front Desk & Operations Coordinator Skills and Abilities:

• Excellent customer service and interpersonal skills.
• Professional appearance and demeanor when interacting with customers.
• Strong verbal communication and telephone skills.
• Ability to communicate effectively with customers, vendors, dealerships, insurance representatives, and coworkers.
• Strong organizational skills and attention to detail.
• Basic computer and data entry proficiency.
• Ability to learn new software, procedures, and internal processes.
• Ability to accurately follow established procedures and instructions.
• Comfortable working in a busy, fast-paced environment with frequent interruptions.
• Ability to transition between customer service, administrative, and operational responsibilities throughout the day.
• Dependable, punctual, and willing to assist wherever needed.
• Valid driver's license and ability to run occasional local business errands.
• Bilingual English/Spanish skills are a plus but are not required.

Front Desk & Operations Coordinator Education and Experience:

• High school diploma or equivalent preferred.
• 1 2 years of professional work experience preferred.
• Previous receptionist, front desk, administrative, or customer service experience is preferred.
• Previous automotive or collision repair industry experience is a plus but is not required.
• Previous experience is less important than demonstrated professionalism, reliability, communication skills, and the ability to learn quickly.

Front Desk & Operations Coordinator - Immediate need. Apply today!