Job description:
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The Westside Clinic, an elevated, boutique Medical Aesthetics practice, is seeking a highly personable, warm, proactive and reliable *STAR* with excellent communication skills to join our Front of House team, assisting and working in tandem with our Lead Front of House; checking patients in and out, answering phones, scheduling patient appointments, aiding in administrative/ marketing tasks, and providing support to our providers and medical staff as needed.
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Responsibilities:
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Create and Maintain a Welcoming Environment for Patients:
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- The front desk team is the face and voice of this practice and is one of the most important positions at this office so superb communication skills and ability to diffuse/ avoid conflict is a must!
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- Responsible for daily opening, closing, and ongoing duties in the Clinic space to ensure a clean, curated, and welcoming environment, eg watering plants, replenishing refreshments, and clearing wrappers and laundering patient bathroom face towels
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- Maintain a professional appearance and comply with provided uniform (black FIG scrubs)
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- Have a general GREAT vibe!
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Administrative Duties:
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- Check email and patient correspondence throughout the day and respond to emails, text messages, and voicemails in a prompt manner.
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- Responsible for patient follow-up and ongoing communications between Providers regarding pre-visit requirements, follow-up visits, and scheduling future treatments.
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- Master and maintain clinic software and collaboration tools to ensure smooth patient flow and constant inter-office communication
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- Responsible for keeping stock of and ordering office supplies required for day-to-day operations of the physical space.
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- Responsible for maintaining inventory, merchandising, and promotion of the Clinic's retail offerings. This includes consultative selling of retail items upon check-in/check-out and learning about the benefits of each product with respect to each patient as recommended by their provider.
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- Collaborate with Medical Assistants to ensure sufficient inventory of Aesthetic Products
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- Participate in Clinic Marketing Efforts with duties including: Social Media content, patient referral tracking, website maintenance, and email/SMS marketing blasts.
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- Enrolling and logging patient treatments into the appropriate rebate and rewards program(s).
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- Please include an example of a challenging but rewarding experience you’ve had in a client-facing role in your cover letter
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Benefits:
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- Paid Health Care, dental, vision and life insurance after 6 months of full-time employment
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- 401K
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- Generous PTO Policy
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- Free and discounted Products and Services
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Qualifications:
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- 2+ Years of Med Spa or related (eg, salon) Front Office Management experience
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- Experience with multitasking and working in a fast-paced, dynamic setting
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- Strong interpersonal and communication skills
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- Strong computer skills, including Google Suite, Microsoft Office, EMR, Canva, Mailchimp
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- Strong ability to articulately and professionally communicate via email
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Location: Venice, California
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Hours: PT-FT 9:30am-5:30pm, 3-5 weekdays per week. Including or in addition to one Saturday a month.
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Compensation: $22-25/hr. Routine progress reviews with opportunity for pay increase
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Benefits: Health benefit options after 6 months (FT only)
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Please include the following with your application:
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- Professional photo
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- Social media handle
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Benefits:
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- Health insurance
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- Paid time off
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