Front desk Manager

We are looking for a motivated, organized, and customer-focused Front Desk Manager to lead our front office team and ensure every guest receives outstanding service from check-in to check-out. Oversee daily front office operations, including check-ins, check-outs, and reservations.

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a motivated, organized, and customer-focused Front Desk Manager to lead our front office team and ensure every guest receives outstanding service from check-in to check-out.


Responsibilities

•  Lead, train, coach, and motivate the front desk team. 
•  Ensure exceptional guest service and promptly resolve guest concerns. 
•  Oversee daily front office operations, including check-ins, check-outs, and reservations. 
•  Manage scheduling, payroll, and staffing levels. 
•  Monitor guest satisfaction scores and implement improvements. 
•  Ensure compliance with brand standards and hotel policies. 
•  Handle cash, credit card transactions, and daily audit procedures. 
•  Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations. 
•  Assist with revenue optimization by maximizing room sales and upselling opportunities. 
•  Maintain a professional, welcoming, and positive work environment. 

Qualifications

•  Minimum 2 years of hotel front desk experience. 
•  At least 1 year in a supervisory or management role preferred. 
•  Experience with hotel PMS systems (SkyTouch, Opera, Choice Advantage, or similar). 
•  Strong leadership, communication, and problem-solving skills. 
•  Ability to multitask in a fast-paced environment. 
•  Excellent customer service and conflict-resolution skills. 
•  Flexible schedule, including evenings, weekends, and holidays. 

What We Offer

•  Competitive pay 
•  Paid time off 
•  Health, dental, and vision benefits (if applicable) 
•  Employee hotel discounts 
•  Career growth opportunities 
•  Supportive and team-oriented work environment