. Front Desk Coordinator / Patient Navigator – Float Medical Office | Patient Care | Charlotte Market Location: Charlotte Market – Matthews, Ballantyne, Pineville, Huntersville, and Salisbury, NC Pay Range: $19.00 – $22.00 per hour, based on experience and qualifications. This float role supports multiple Charlotte Market clinics, including Matthews, Ballantyne, Pineville, Huntersville, and Salisbury, NC. About CoreLife Healthcare CoreLife Healthcare is a comprehensive healthcare organization focused on helping patients achieve improved health through an integrated, patient-centered care model. Our team works together to provide compassionate, coordinated care that supports long-term success for patients managing weight, metabolic health, chronic conditions, and overall wellness. We are seeking a professional, friendly, and highly organized Front Desk Coordinator / Patient Navigator – Float to support our Charlotte Market clinics. This role will float between our Matthews, Ballantyne, Pineville, Huntersville, and Salisbury, North Carolina locations based on business needs. Position Overview The Front Desk Coordinator / Patient Navigator serves as the first point of contact for patients and plays a key role in creating a positive patient experience. This position is responsible for greeting patients, scheduling appointments, managing check-in and check-out, collecting payments, coordinating referrals, handling insurance-related tasks, and supporting daily clinic operations. The ideal candidate has strong customer service skills, medical front office experience, attention to detail, and a passion for helping patients feel supported throughout their healthcare journey. Key Responsibilities Greet patients and visitors in a professional, welcoming, and compassionate manner. Manage the patient check-in and check-out process. Schedule, confirm, and reschedule patient appointments. Answer phones promptly and professionally. Assist patients with paperwork, forms, and pre-visit requirements. Collect copays, payments, and outstanding balances on patient accounts. Verify and assist with medical insurance information. Coordinate patient referrals and follow-up needs. Prepare patient documents, charts, and schedules for the day. Maintain a clean, organized, and stocked reception area. Support overall clinic appearance and cleanliness. Assist with patient consult preparation and administrative support. Support clinical operations as needed to help ensure an excellent patient experience, including weighing patients and assisting with Resting Metabolic Rate testing setup. Collaborate with the Office Manager, providers, and multidisciplinary care team to support smooth clinic operations. Float between Charlotte Market clinics as assigned, including Matthews, Ballantyne, Pineville, Huntersville, and Salisbury. Qualifications At least 1 year of medical front office, patient services, medical receptionist, or healthcare administrative experience preferred. Knowledge of medical terminology preferred. Familiarity with medical insurance, patient scheduling, referrals, and payment collection preferred. Current CPR certification preferred or ability to obtain. Strong customer service and communication skills. Positive attitude and professional demeanor. Ability to work in a fast-paced medical office environment. Strong attention to detail and organizational skills. Ability to problem-solve, multitask, and collaborate with a healthcare team. Passion for health, wellness, and helping others. Skills and Abilities Excellent verbal and written communication skills. Strong interpersonal skills with patients, teammates, providers, and support teams. Ability to provide high-level customer service in person and over the phone. Critical thinking and active listening skills. Ability to use sound judgment and make patient-focused decisions. Strong computer skills and ability to learn electronic medical record and scheduling systems. Ability to maintain confidentiality and professionalism in a healthcare setting. Work Environment This position operates in a professional medical office environment and routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. This is a float position and requires travel between CoreLife Healthcare clinics in the Charlotte Market, including Matthews, Ballantyne, Pineville, Huntersville, and Salisbury, NC. Clinic assignments may vary based on operational needs. Physical Demands While performing the duties of this job, the teammate is regularly required to talk and hear. The teammate is frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies up to 20 pounds. CoreLife Values At CoreLife, we are committed to: Meeting the needs of our patients and ensuring the highest level of patient experience, care, and outcomes. Treating patients, teammates, and partners with honesty, respect, integrity, and teamwork. Challenging patients, teammates, and partners to achieve exceptional results and reach their full potential. Equal Opportunity Statement CoreLife Healthcare is an Equal Opportunity Employer. Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position. Other Duties This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Requirements None |