Front Desk Concierge

The Concierge will serve as the first point of contact, providing excellent customer service, maintaining front desk operations, and ensuring a safe and welcoming environment. Emprime is seeking a reliable and professional Concierge to support residents and guests during evening and overnight hours.

Benefits:

• 401(k)
• 401(k) matching
• Company parties

Emprime is seeking a reliable and professional Concierge to support residents and guests during evening and overnight hours. The Concierge will serve as the first point of contact, providing excellent customer service, maintaining front desk operations, and ensuring a safe and welcoming environment.


Responsibilities

•  Greet and assist residents, guests, and visitors in a professional manner 
•  Manage front desk operations during assigned shifts 
•  Answer phone calls and respond to inquiries 
•  Monitor building access and follow security procedures 
•  Assist with package handling, logging, and notifications 
•  Respond to resident requests and coordinate with management or maintenance when needed 
•  Maintain accurate logs and shift reports 
•  Follow emergency procedures when necessary 

Qualifications

•  Previous customer service, hospitality, or concierge experience preferred 
•  Strong communication and interpersonal skills 
•  Ability to work overnight and evening shifts 
•  Reliable, punctual, and professional 
•  Basic computer and phone system skills 
•  Ability to remain alert and attentive during overnight hours 

Preferred

•  Experience in front desk, security, or property management 
•  Strong problem-solving and multitasking skills