FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front-of-house leadership—welcoming guests, guiding our team, and ensuring a seamless spa flow—with creative marketing support such as social content, event planning, and community outreach.
If you love skincare, thrive in a fast-paced environment, and light up at the thought of connecting with our community online and in person, we’d love to meet you!
Key Responsibilities
- Guest Experience & Customer Service
- Greet guests warmly by name and create a welcoming environment
- Ensure a luxury first impression and anticipate client needs
- Assist with booking appointments and answering inquiries
- Educate guests on memberships, promotions, and programs
- Follow up on client satisfaction and encourage rebooking
- Handle concerns professionally before escalating
- Ensure smooth check-in/check-out
- Maintain professionalism in all situations
Appointment Management & Scheduling
- Coordinate, confirm, and manage service appointments
- Handle cancellations/rescheduling promptly
- Optimize schedule daily for business needs
- Align front bar staff schedules with demand/events/holidays
- Make cuts and assign team breaks as needed to support manager
- Communicate schedule changes to staff
- Fill gaps in appointment book
Sales & Performance Goals
- Achieve store & individual sales goals (service, retail, memberships) Promote retail products, services, and memberships
- Identify growth opportunities for staffing and sales
- Follow up on membership retention and feedback
Inventory & Merchandising
- Monitor retail/professional inventory & supply usage
- Receive Orders
- Maintain stock levels and alert for replenishment needs
Marketing
- Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
- Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives
- Event Coordination
- Plan and execute events to increase brand awareness, client bookings, etc. Participate in in-store and off site events to increase brand awareness
Requirements
- 1–2 years of hospitality or retail leadership and 1 year of marketing experience or education
- Strong multitasking, problem-solving, and coaching skills. • Warm, polished communication and a love for skincare and wellness.