Franchise Success Manager

Are you looking for a place where you can bring your experience and make an impact?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Franchise Success Manager on the Strategic Operations team, a typical day for you will include:

• Serve as the enterprise owner of the new owner onboarding system, creating and evolving a standardized approach that drives consistency, efficiency, and franchise owner success across all Neighborly brands.
• Design, implement, and continuously enhance Neighborly's new owner onboarding system, establishing a scalable, enterprise-wide framework that can be leveraged across all brands.
• Evaluate brand-specific onboarding processes that identify opportunities to standardize best practices while preserving necessary operational nuances.
• Establish and document onboarding standards, communication cadences, milestones, and success measures that drive consistency across the franchise network.
• Ensure a seamless and coordinate onboarding experience through cross-functional collaboration and stakeholder engagement.
• Serve as a trusted advisor and strategic thought partner to Brand Presidents and franchise leadership teams.
• Partner with brand stakeholders to develop, refine, and implement a standardized onboarding framework that balances enterprise consistency with brand-specific requirements.
• Lead cross-functional initiatives that improve franchise owner effectiveness while creating greater consistency and efficiency in communications, processes, and onboarding experiences across brands.
• Build alignment among Operations, Marketing, Technology, Training, and Support teams to ensure a cohesive and scalable onboarding model.
• Facilitate executive-level discussions regarding onboarding strategy, performance, risks and opportunities for continuous improvement.
• Define, track and report on key onboarding and franchise performance metrics.
• Develop dashboards and executive reporting that provide visilbity into onboarding effectiveness, franchisee ramp-up progress, and business outcomes.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: 5+ years of experience in program management, franchise operations, business operations, onboarding, consulting, or related field.

• Skills:

• Demonstrated success leading cross functional initiatives and influencing stakeholders across multiple business functions.

• Experience developing and monitoring KPIs, scorecards, dashboards, and executive level reporting.

• Proven ability to analyze business performance data and translate insights into operational improvements.

• Experience supporting franchise sytems, multi-unti operations, or customer onboarding programs preferred.

• Experience partnering directly with senior leaders and executives to drive strategic initiatives.

• Project management certification or demonstrated program management expertise preferred.

• Education: Bachelor's degree in Business, Training & Development, Organizational Development, or related field preferred

• Schedule / in-office requirements:

• Hybrid working model; Monday-Wednesday in office, Thursday/Friday teleworking.

• Our office locations is: 500 E John Carpenter Fwy, Irving, TX

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday- Friday, 8 AM - 5 PM local time zone
• Benefits: Check out our benefits offerings here: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly- USA Shared Services