Position Objectives:
Provide support to Franchise Partners to:
Uphold the Gold Standard in service
Grow their business
Understand and improve financial stability
Support Training practices
Responsibilities:
Gold Standard
Provide guidance and support so that the unit remains at Gold Standard
Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies
Provide ongoing support to ensure smooth operational processes within the restaurant
Act as a liaison to provide resources when needed to ensure Gold Standard performance
Assist in the creation of action plans as needed to support operational improvements
Monitor EcoSure reports and provide support to correct deficiencies
Business Growth
Partner with Franchise Partners to develop Local Store Marketing initiatives
Provide insight into sales and customer count trends, identifying opportunities for improvement
Provide insight into delivery, drive thru, dining room results
Assist with building strong ties within the community
Financial Stability
Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit
Provide guidance to improve areas that are not in line with expectations
Assist with action plans and training to support improvement in areas such as food cost, labor, TCT
Coach for improvement using the Playbook and other training tools
Training
Provide support and guidance to ensure current training processes are executed
Assist in the certification of service and production trainers and Operations Specialists
Provide insight and assistance to improve training effectiveness
Facilitate training workshops to address training deficiencies
Lead new program training (i.e. SMARTTrak) and New Product Launch training
Restaurant Visit Preparation & Task List
Review results dashboard
Review staffing levels
Roster
Rates of Pay
Hours of Operation
Dining Room Open - analyze trends
Delivery & Dthru - analyze trends, speed of service
Gold Standard Evaluation / Brand Standards reinforced
EcoSure reviewed
TCT reviewed
Prime Costs and Margin Analysis
Labor Matrix & Punch Report reviewed
Periodic Financial Reviews
Steak ‘n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak ‘n Shake’s founder, pioneered the concept of premium burgers and milk shakes.
For over 80 years, the company’s name has been symbolic of its heritage. The word “steak” stood for STEAKBURGER. The term “shake” stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, “In Sight It Must Be Right.”
After 80 years, we are continuing Steak n Shake’s tradition of serving the country’s best, freshest, and tastiest burgers and shakes.