Job Overview:
The Food & Beverage Manager at The DoubleTree by Hilton Harrisonburg is responsible for overseeing all aspects of the food and beverage (F&B) operations. This role includes the management of restaurants, bars, catering services, and in-room dining. The F&B Manager ensures top-quality service, profitability, and guest satisfaction by driving operational efficiency, maintaining high standards of food safety, and leading a motivated team. The ideal candidate possesses leadership, financial acumen, and a passion for delivering exceptional culinary experiences.
Key Responsibilities:
Operational Oversight-
- Direct and manage the day-to-day operations of all food and beverage outlets, including restaurants, bars, room service, and catering.
- Ensure compliance with health and safety regulations, food hygiene standards, and Encore Hospitality policies.
- Develop and implement operational procedures to ensure efficient service delivery and guest satisfaction.
- Coordinate with kitchen staff to maintain high food quality standards and timely service.
- Oversee the design and update of menus, considering guest preferences, trends, and profitability.
Team Leadership & Development-
- Recruit, train, and mentor F&B supervisors, and staff.
- Foster a positive, team-oriented work environment.
- Conduct regular performance evaluations, providing constructive feedback and professional development opportunities.
- Ensure staffing levels meet operational needs while controlling labor costs.
- Organize and lead staff meetings to communicate goals, procedures, and new initiatives.
Guest Experience-
- Ensure the highest levels of guest satisfaction by monitoring service quality, addressing guest feedback, and implementing service improvements.
- Regularly interact with guests to gather feedback on food, service, and overall experience.
- Create a welcoming atmosphere in all dining outlets by ensuring staff provide prompt, friendly, and professional service.
- Monitor and maintain standards of presentation, cleanliness, and atmosphere across F&B venues.
Financial Management-
- Develop and manage budgets for all F&B operations, ensuring cost control and profitability.
- Monitor financial performance, analyzing sales, labor, and food cost reports, and take corrective actions when necessary.
- Negotiate contracts with vendors for supplies, ensuring the best quality and pricing.
- Conduct regular inventory audits and manage purchasing processes to reduce waste and maintain profitability.
Marketing & Events-
- Collaborate with the marketing team to develop and execute promotional strategies for F&B services.
- Work with the events team to plan and execute special events, banquets, and catering functions.
- Develop themed dining experiences or events to attract and retain guests.
- Stay informed of market trends and competitor offerings to ensure Encore Hospitality’s F&B services remain competitive and innovative.
Compliance & Safety-
- Ensure all F&B operations are compliant with local health, safety, and liquor regulations.
- Monitor proper handling of food, storage procedures, and cleanliness to meet or exceed industry safety standards.
- Implement and maintain Encore Hospitality’s sustainability and eco-friendly initiatives within F&B operations.
- Conduct regular safety meetings and training sessions to ensure staff knowledge of safety protocols.
Qualifications and Skills:
Education-
- Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field preferred.
- Certifications in food safety and alcohol service are required.
Experience-
- Minimum of 3 years of experience in food and beverage management, with at least 1-2 years in a senior leadership role.
- Experience in high-volume F&B operations, including fine dining, banquets, and bars.
- Proven track record of managing P&L, driving revenue, and controlling costs.
- Experience working in a luxury hotel or resort environment is preferred.
Skills-
- Strong leadership and people management skills.
- Excellent communication, interpersonal, and customer service skills.
- Financial acumen, including budget management, cost control, and profit optimization.
- In-depth knowledge of food service regulations, health and safety protocols, and liquor laws.
- Creativity in menu development, event planning, and marketing strategies.
- Strong organizational and multitasking abilities with the capacity to manage competing priorities.
Physical Requirements-
- Ability to stand and walk for extended periods during shifts.
- Capability to lift and carry up to 30 pounds.
- Flexibility to work extended hours, including evenings, weekends, and holidays as needed.
- Ability to work in a fast-paced environment with frequent guest interaction.
Work Environment-
- Dynamic hotel and hospitality environment with frequent guest interaction.
- Collaborative and team-driven workplace.
- Opportunities to lead innovative culinary and beverage experiences.
Opportunities for Growth-
Encore Hospitality is committed to the ongoing professional development of its employees. The Food & Beverage Manager position offers opportunities for advancement into senior executive roles within operations, food & beverage strategy, or corporate leadership.
Encore Hospitality is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.