Food and Beverage - Kitchen Supervisor

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water-based experiences, dining and sightseeing cruises, land-based experiences, walking and food tours, and ferry and transportation services.

City Experiences Hornblower Groups premier experience division offers land- and water-based experiences, as well as ferry and transportation services. Hornblower Groups subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services Inc., a marine services company specializing in the operation, maintenance, and repair of government and privately owned vessels. Additionally, Anchor Operating System LLC, a Hornblower Group subsidiary and independent entity, provides reservation ticketing and website integration services for clients in the transportation, tourism, and entertainment industries.

Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California, Boston, Massachusetts, Chicago, Illinois, London, United Kingdom, New York, New York, Dublin, Ireland, and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The successful Galley Kitchen Supervisor, in conjunction with other Back of House management, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality service and guest sanitation satisfaction while maintaining a high level of profitability.

Duties and Responsibilities

Cruise Execution

• Act as the on-duty galley kitchen manager for cruises and manage the kitchen crew to ensure adherence to company standards and procedures.
• Maintain continuous communication with the back of the house and restaurant management regarding staff and operations.
• Ensure that all staff consistently follow and adhere to all health department sanitation codes and requirements, thereby maintaining the companys strict standards of sanitation.
• Maintain close liaison between the kitchen and other departments, including the front-of-the house.

Kitchen Team Management

• Participate in recruiting and training of all new kitchen crew.
• Provide input to the Kitchen Management - Sous Chef, Chef, and Executive Chef about the development, career growth plans for each member.
• Recommend to the Kitchen Management - Sous Chef, Chef, and Executive Chef the promotion of each member.
• Develop positive working relationships and strong teamwork.
• Resolve guest service issues in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with the companys objective of guest retention.

Other

• Participate in operation task forces as requested.
• Additional job duties assigned.

Requirements & Qualifications

High school diploma or equivalent required. Proven experience as a Kitchen Manager or similar role in a high-volume culinary establishment. Minimum of two years of total kitchen experience. One year of kitchen staff management experience preferred. Minimum two years of formal culinary training or equivalent kitchen work experience in a full-service banquet, high-volume environment. SERV Safe Certified. Strong leadership, communication, and organizational skills. Knowledge of health department sanitation codes and requirements. Ability to thrive in a fast-paced, high-pressure environment. Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure. Must be able to work in a kitchen environment that may involve exposure to extreme heat or cold. Required to lift and move heavy items, such as cases of provisions and large containers of prepared foods. Will be required to be available for work on all major holidays. Must meet minimum state age requirements.

The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy, or relation, medical conditions, childbirth, breastfeeding, parental status, veteran, and/or military status, disability, physical or mental medical condition, genetic information, or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.