Fleet Support Engineer - Vehicle Development

Position Type: Full-Time Contract

Compensation: $68.20 / hour

Location: Foster City, CA (100% Onsite)

Schedule: Full-Time Days (Occasional night/weekend coverage may be required with advance notice; occasional domestic travel to fleet sites)

Industry: Autonomous Vehicles, Robotics, Aerospace, or Advanced EV Mobility

We are seeking a proactive, highly technical Fleet Support Engineer Vehicle Development to troubleshoot complex electro-mechanical vehicle systems, provide real-time operational support, and drive continuous fleet performance and reliability improvements. In this role, you will act as the primary engineering escalation point for fleet-level issues, combining hands-on diagnostic hardware bring-up with advanced software log analysis and root-cause engineering.

Working closely with cross-functional Autonomous Hardware, Embedded Software, and Fleet Operations teams, you will perform log reviews using Linux/Python diagnostic tools, design scalable troubleshooting procedures, and implement fleet-wide countermeasures to prevent recurring defects in next-generation autonomous electric vehicles.

• Real-Time Fleet Escalations & Triage: Serve as the primary technical contact for real-time fleet issue escalations, providing rapid diagnostic guidance to restore vehicle operational uptime.

• Root Cause Analysis & Log Review: Conduct in-depth root cause analysis by parsing vehicle logs, analyzing telemetry data, and performing historical trend analyses across embedded software and hardware systems.

• Diagnostic Tooling & Procedure Development: Author, maintain, and standardize technical troubleshooting guides, diagnostic procedures, and SOPs to empower frontline fleet technicians.

• Hardware Bring-Up & Validation: Perform hands-on hardware bring-up, flashing, testing, and validation of new electronic and electro-mechanical vehicle components prior to fleet integration.

• Countermeasure Implementation: Partner with design engineering teams to develop, test, and deploy fleet-wide countermeasures and software/hardware fixes that eliminate recurring failures.

• Metric Tracking & Data Collection: Define, capture, and track key validation metrics to verify issue resolution and evaluate the long-term effectiveness of engineering fixes.

• Cross-Functional Collaboration & Travel: Collaborate across software, hardware, and operations units to enhance diagnostic tooling; travel occasionally to remote U.S. testing/fleet sites as needed.

Minimum Qualifications:

• Education: Bachelor's Degree in Electrical Engineering, Computer Engineering, Robotics, or a related technical discipline.

• Experience: 2 to 4+ years of relevant engineering experience in Autonomous Vehicles, Electric Vehicles (EV), Aerospace, Robotics, or Advanced Mobility.

• Electrical & Systems Diagnostics: Deep experience with low-voltage and high-voltage vehicle electrical systems, Unified Diagnostic Services (UDS), and safe high-voltage troubleshooting.

• Diagram & Schematic Literacy: Advanced capability reading and interpreting electrical schematics, wiring harness diagrams, and connector pinouts/end-views.

• Software & Data Environments: Hands-on experience navigating Linux environments and using Python for data processing, log parsing, and diagnostic script execution.

• Hardware/Software Integration: Strong understanding of embedded hardware-software architecture, networking protocols (TCP/IP, socket programming), and vehicle communications.

• Work Style: Self-starter with a holistic, system-level problem-solving approach; ability to trace high-level system anomalies down to individual component root causes.

Preferred Qualifications:

• Direct experience remotely diagnosing deployed fleet assets or connected Autonomous Vehicles (AVs).

• Familiarity with CAN bus, Automotive Ethernet, LIN, or FlexRay communication protocols.

• Experience interfacing with custom hardware bring-up tools and automated test equipment.