1416611, No, 6930, 3921, 1, 0.0, 0.0, 26-Jun-2026, Fleet Customer Service Coordinator, West Creek-Richmond Corp (0999), The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.
Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.
Manage Toll Transponder programs across the fleets. Reconciliation of toll invoices to prevent late fees, non-payments and cancellations.
Administer of the Fleet Inventory/Maintenance database- RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout asset lifecycle.
Strong knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.
Prepare timely and accurate reporting based on identified KPIs.
Able to multi task and prioritize workload.
Microsoft Word and Excel Proficient.
Performs other related duties as assigned., 148020BR, 12500 West Creek Pkwy, Richmond, Virginia (VA), 1st Shift, Full Time, Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement., High School Diploma/GED or Equivalent Experience
1 - 3 Years
Customer Service, Industry related Call Center, Basic industry knowledge, Performance Food Group, Operations, Associates/2-year technical
3 - 5 Years
Dispatch/Operations, Safety, Customer Service relative to industry., Virginia,
Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S., Click Here for Benefits Information, $17.00 to $28.00 per hour plus bonus opportunity