Fire Large Projects Department Administrator

Skills and Abilities: Ability to read, write, hear, speak and comprehend English Excellent written and verbal communication skills Critical thinking, decision making and problem-solving skills Planning and organizational abilities Results oriented: Ability to achieve the target within given time Analytical skills to forecast and identify trends and challenges Customer Service driven Intermediate skill in MS Office suite Basic product knowledge for devices installed by TRL Provides sales support to team by providing bid/proposal support, monitors and updates active sales opportunities, processes all Won sales opportunities correctly and timely for system set up.

The FLP Department Administrator is responsible for providing a high level of customer service to both Internal and External customers. He/She plays a key role in supporting all team members within their Department; and is the go to resource for their team. The FLP Department Administrator is responsible for the daily administrative needs of their Department. He/She is responsible for customer relations, data management, sales support and processing, and Department reporting as needed. Responsibilities are not limited to but will include sales order processing and follow up, policy and procedure identification and development, field and project support, billing and project/service board management. Duties and Responsibilities: Ensures that regular and consistent communication takes place with both internal and external customers; acknowledges and addresses requests received via phone, email or company systems daily. Manages own time and resources to achieve identified objectives; is diligent in meeting all communicated/defined deadlines. Monitors and updates tickets/tasks/activities assigned to them in company CRM. Coordinates Department activities and operations to secure efficiency and compliance to company policies. Provides administrative support to Account Executives, Project Managers and Department Management. Assists with any duties associated to sales management, project management, contract and accounting management. Plays a key role in all Division/Department reporting needs. Sets up customers, vendors, and subcontractors obtaining all contractual forms and agreements and ensuring they are entered into the company CRM system. Compiles professional and quality documentation for TRL customers which can and will include bid requests, customer proposals, project close outs, and contracts/agreements. Ensures that all Department project/service boards are updated and relevant; providing detailed and updated information for access by Department members. Plays a key role in sales support; ensures correct set up of companies, contacts and sales opportunities. Provides sales support to team by providing bid/proposal support, monitors and updates active sales opportunities, processes all Won sales opportunities correctly and timely for system set up. Works closely with all key personnel involved in any billing/collection efforts. Is a supporting role to ensure timely and professional communication is made/received, supports any documentation requests or correction needs, logs any action/communication into the company CRM via configurations. Creates/Requests/Publishes social media content on all approved company platforms. Manages content submissions and ensures compliance with TRLs branding and style guidelines. Manages all event marketing, contest publications and submissions; ensuring an equal and adequate representation of all Division/Departments in social media publications and promotions. Enters accurate time daily on timesheet; providing a real time visual to company management. Participates in meetings, workshops, trainings and seminars as assigned for the purpose of performing job duties. Any additional duties as assigned. Skills and Abilities: Ability to read, write, hear, speak and comprehend English Excellent written and verbal communication skills Critical thinking, decision making and problem-solving skills Planning and organizational abilities Results oriented: Ability to achieve the target within given time Analytical skills to forecast and identify trends and challenges Customer Service driven Intermediate skill in MS Office suite Basic product knowledge for devices installed by TRL