Fire Alarm Monitoring Compliance SpecialistAbout the CompanyGuardian Fire Protection Services, LLC is a leading provider of fire protection, life safety, and security solutions, proudly serving the Mid‑Atlantic, Midwest, and Southeast regions for more than 45 years. Headquarters in Rockville, Maryland, Guardian operates 24 offices across 8 states and supports more than 90,000 customers across a wide range of industries. Guardian delivers comprehensive, end‑to‑end service across the fire, life safety and security industries. Our capabilities include fire sprinklers, fire alarms and monitoring, fire pumps, extinguishers, special hazards systems, marine fire protection, and integrated security solutions that include access control systems and CCTV. Our continued growth is fueled by deep technical expertise, trusted customer relationships, strong business performance, and a disciplined acquisition strategy that ensures consistent quality and service across all locations.Our People & CultureAt Guardian and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long-term success.Learn more at www.GuardianFireProtection.comAbout the OpportunityThe Fire Alarm Monitoring Compliance Specialist will be responsible for overseeing the monitoring services for fire alarm systems across all our company locations, ensuring compliance with regulatory standards and company policies. The ideal candidate will have a strong understanding of fire alarm monitoring protocols, excellent organizational skills, and the ability to improve system performance and reporting accuracy.Compensation This is a salaried position - salary is negotiable based on candidate experiencePotential Quarterly & Annual bonusesResponsibilitiesAlarm Signal OversightMonitor and respond runaway, late-to-test, communication failure signals from fire alarm systems.Track recurring issues and coordinate with alarm managers to generate service calls.Develop and implement a repeatable onboarding and offboarding procedure for customers.Manage call lists and updates to customer accounts in coordination with management.Alarm History and ReportingAccess monitoring records to support alarm team for activity reporting, including activations, false alarms, and system faults.Analyze historical data to identify patterns or areas of concern.Prepare and distribute weekly reports to internal managers that include active locations, trouble locations, and canceled locations.Monitoring Relationship ManagementMaintain all fire alarm monitoring service contracts.Ensure contracts are up-to-date and aligned with organizational requirements.Serve as the primary liaison between monitoring service providers and internal teams.Integrate acquired monitoring accounts from a business acquisition to our primary vendor.Compliance and DocumentationEnsure adherence to all local, state, and national fire code requirements (e.g., NFPA 72).Maintain UL certificates in jurisdictions that require UL listingAssist with internal and external audits related to fire alarm monitoring and compliance.Create SOPs and support training initiatives related to alarm monitoring procedures and response protocols.QualificationsMinimum 3-5 years of experience in fire alarm monitoring at a UL monitoring facility preferred, but not required.Knowledge of fire alarm systems, monitoring protocols, and NFPA 72 requirements.Strong organizational and data review skills.Proficiency in alarm monitoring databases and reporting tools.Communication and vendor management skills.Benefits401K with a company matchMedical, Dental and Vision InsuranceCompany paid Short Term DisabilityCompany paid Long Term DisabilityCompany paid Life and AD&D insurancePre-tax accounts for health and dependent careAflacVacation and Personal timePaid holidaysTuition ReimbursementGuardian Fire Protection Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. #GuardianFireProtection #FireProtection #FireAlarm #AlarmMonitoring #NowHiring #Hiring #Rockville #MarylandJobs