Financial Services - Technology Consulting - Product Manager - Senior - NYC

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EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

The opportunity

The Product and Experience Design (PxD) Team, part of the Platforms competency within FSO Technology Consulting, works collaboratively with clients to transform their businesses through disruptive innovation and human-centered design. The team helps clients modernize systems, processes, operating structures and products, while applying AI-enabled methods to improve how opportunities are identified, concepts are tested, requirements are developed and product decisions are made. We support the development of high-performing business and customer-facing platforms and services in a rapidly changing and competitive environment. Our team helps clients sustain competitive advantage and profitability by defining technology and product strategies, designing AI-enabled solutions and supporting the execution of complex transformations.

We are looking for an experienced, passionate and results-oriented Product Manager who combines strong product-management fundamentals with practical experience using AI-enabled tools and methods to support product discovery and delivery. The successful candidate will be an effective problem solver who can identify appropriate opportunities to apply AI, use these capabilities responsibly and validate AI-generated outputs with business, design and technology stakeholders.

Your key responsibilities

The goal is to support our clients in transforming their businesses through product management. As a Product Manager, you will work with multidisciplinary feature teams, including user experience experts, architects, engineers, data and AI specialists and others, to define and launch products and services for large global organizations. You will use user-centered, data-driven and AI-enabled methods to synthesize research, identify unmet needs, develop and test concepts, define business requirements and support product decisions. You will advocate for users throughout the product lifecycle and apply human judgment to validate AI-generated insights and outputs. You can simplify complex processes and touchpoints, prioritize opportunities, contribute to product roadmaps, manage product backlogs and coordinate teams to release quality products within planned timelines. You understand modern platform structures, cloud architectures, digital platforms and enablers, data strategy considerations, and the opportunities and limitations of AI-enabled products. In addition, you understand how product and delivery organizations operate within complex, regulated national and global companies. Outside client engagements, you have experience supporting business development activities, such as pursuits and proposals, and practice-building activities such as mentoring colleagues and developing or delivering training.

Skills and attributes for

• Strategy and Organization

• Support the development of product strategies that align with business objectives, identify appropriate opportunities for AI-enabled capabilities, and account for technology, data, experience design, risk and adoption considerations

• Support the definition of product organization and operating models, including product taxonomy, organizational structure, funding methods, product delivery processes, governance models and decision rights, while considering the roles, skills, controls and human oversight needed for AI-enabled product development

• Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes

• Technology Delivery

• Support technology delivery by using traditional and AI-enabled research and requirements tools to translate product vision, customer insights, business rules and enterprise knowledge into traceable business requirements, user stories and acceptance criteria; validate generated outputs with subject-matter experts; and help prioritize backlogs and maintain roadmaps

• Support cross-functional teams of designers, engineers, data and AI specialists and testers through the software development lifecycle, using rapid prototypes and AI-assisted tools to test concepts, workflows and value hypotheses before implementation and deployment

• Advocate for and help operationalize cross-functional practices such as user testing, experimentation, functional and regression test automation, evaluation of AI-enabled features, and alignment with industry, client, risk and regulatory standards

• Product Enablement

• Use traditional and AI-enabled product management tools, such as JIRA, Azure DevOps, Aha!, Productboard, requirements repositories, AI assistants, enterprise knowledge tools and prototype-driven development platforms, to support discovery, prioritize opportunities, develop requirements, test concepts and deliver technology solutions

• Use product analytics software and frameworks, such as Pendo and Amplitude, together with AI-enabled analysis, to synthesize user feedback, research, behavioral data and product performance; identify patterns and unmet needs; and translate findings into testable hypotheses and actionable recommendations

• Advise on and implement best practices and standards for experience design, agile delivery, technology, data and responsible AI, adapting methods to client needs and established governance

• Apply AI-enabled methods across selected parts of the product lifecycle-including research synthesis, concept generation, rapid prototyping, requirements development, backlog refinement and product analytics-to improve speed and quality. Use approved tools and reusable prompts, validate outputs and follow established safeguards for responsible use

• Core Consulting

• Construct and communicate a compelling story to rally the client around potential changes and associated benefits

• Drive desired outcomes defined in client engagements and carry through to implementation

• Begin developing long-term client relationships and networks and cultivate business development opportunities.

• Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.

• Demonstrate an understanding of the current technology and AI environment, relevant financial services trends and the evolving product management toolchain, and apply that understanding to engagement delivery and client service issues

To qualify for the role you must have

• Bachelor's degree in Computer Science, Engineering, Information Systems Management, or a related field and 3 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master's degree in Computer Science, Engineering, Information Systems Management, or a related field and 2 years of work experience.
• Experience using AI-enabled tools or methods to support one or more product activities-such as research synthesis, opportunity assessment, requirements development, rapid prototyping or product analytics-with appropriate human review of generated outputs
• Proven delivery skills including the ability to identify issues and risks and escalate appropriately, manage communications with EY and client team members, and be accountable for client deliverables
• Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
• Has supported product vision, defined and managed product roadmaps, prioritized and managed backlogs, and supported product or technology launches. Experience should include contributing to the identification of suitable AI-enabled opportunities, testing value or feasibility through prototypes or experiments, and defining measurable outcomes for AI-enabled features
• Can participate in and drive ideation sessions, standups, sprints and scrums.
• Has specific domain knowledge and understands the market, customer, technology, data, AI and regulatory dynamics affecting the product, including the opportunities, limitations and risks of applying AI in a complex financial services environment
• Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
• Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces
• Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.
• Outstanding written and verbal communication skills
• Requires domestic and regional travel up to 80% to serve client needs.

Ideally, you'll also have

• Experience working alongside data, analytics or AI specialists to shape use cases, define outcomes and test AI-enabled features
• Familiarity with product analytics, experimentation and evaluation methods, including approaches for validating the quality and usefulness of AI-generated outputs
• Relevant product management, agile, design, cloud, data or AI training or certifications

What we look for

We're interested in self-motivated individuals who can easily function in a high demand, performance-driven environment. In addition we're looking for people who recognize the accomplishments of the team before the individual and are sought after as people developers. If you're passionate about problem-solving and helping our clients with some of their most complex issues, this role is for you.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:

• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices - $120,100 to $200,100

• Bay Area California offices - $125,100 to $208,500

• All other offices locations in the US, including Sacramento - $100,100 to $183,400

• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
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• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

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