Financial Service Representative

What’s your motivation? Opportunity, Creativity, Contribution? It’s all a part of working at One Detroit Credit Union! We are a mission driven credit union committed to empowering our members and strengthening our community. When you join 1DCU you become part of a team that values people, purpose and community impact. If you are looking for a role where you can make a difference every day, we encourage you to apply.

Responsibilities

• Provides accurate, courteous, and timely professional service to existing and prospective members.
• Ability to operate branch working independently with little or no supervision.
• Meet and exceed branch membership and lending goals and objectives.
• Ability to build relationships with members and identify opportunities to cross sell credit union products and services to enhance their financial well-being. 
• Process loan and new membership applications ensuring proper credit union processes are followed and adhered to.
• Process transfers between accounts and automatic distribution forms, recording all transactions according to member's request and credit union guidelines.
• Perform credit card advances, receive loan payments, and service charge payments as required.
• Assist members by providing information and answering questions about the credit union services and requirements/eligibility.

Qualifications

• High school diploma or GED required. Some college level coursework preferred.
• Two years prior banking and customer service experience.
• Identifying opportunities to enhance member financial needs, goals and objectives.
• Excellent interpersonal and communication skills
• Ability to handle confidential information with discretion.
• Basic computer skills and familiarity with financial systems.
• Professional business-like appearance.
• Must have a strong interest in giving back to the community.

What sets you up for Success

• A passion for helping others.
• Strong problem-solving skills.
• A positive team-oriented attitude.
• Commitment to delivering outstanding service.