Novu Skin Med Spa is looking for a professional, organized, and client-focused Finance & Reception Coordinator to join our team. Key Responsibilities: - Welcome clients and provide excellent service throughout their visit
- Assist clients with membership enrollment and explain membership options, payments, and benefits
- Help clients apply for financing and complete enrollment through third-party lenders
- Prepare and process invoices, payments, and financing paperwork accurately
- Answer clients’ questions regarding memberships, balances, appointments, financing, and services
- Review next-day appointments and ensure all required notes and information are complete
- Follow up with clients regarding memberships, appointments, outstanding items, and available services
- Make outbound follow-up calls during available time
- Schedule and confirm appointments
- Communicate clearly with the Finance, Reception, Sales, and Management teams
- Maintain accurate client records and protect confidential information
- Help resolve client concerns professionally and promptly
- Support the reception area and maintain an organized, welcoming environment
- Occasionally make bank deposits and handle company funds responsibly
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