| Location | Cleveland, OH |
| Salary | $22.29–$29.18 Per Hour |
Field Technical Support Representative V
Information Systems
Help Desk / Technical Support
$ 22.29 - $ 29.18 / Hour
location_onCleveland, Ohio
acuteContractor
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Your Role
Akkodis is seeking a Field Technical Support Representative V for a Contract job with a client in Ohio. The ideal candidate must have strong experience in technical support, device maintenance, troubleshooting, inventory management, and customer support operations.
Rate Range: $22.29/hour to $29.18/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Field Technical Support Representative V job responsibilities include:
Monitor systems and devices to identify performance issues and resolve technical problems using established support procedures and protocols.
Manage consumable inventory including toner, paper, and related supplies to ensure uninterrupted customer operations.
Perform routine installations, device configurations, hardware setup, and system integrations following standard operating procedures.
Troubleshoot hardware and software issues, clear paper jams, replace consumables, and support device functionality for end users.
Coordinate with OEM support teams and vendors to resolve escalated technical issues and ensure timely service restoration.
Execute approved change management activities while adhering to incident, problem, and change management processes.
Desired Qualifications:
High School Diploma, GED, Higher Secondary Education, or equivalent work experience.
2-5 years of experience in technical support, maintenance, field services, customer support, or related environments.
Experience supporting:
Printers and Multifunction Devices
Hardware Troubleshooting
Device Maintenance
Inventory Management
End User Support
Ability to diagnose and resolve technical issues in a timely and efficient manner.
Experience with incident management, change management, and service support processes.
Preferred Qualifications:
Experience supporting enterprise print environments and managed service operations.
Familiarity with inventory tracking, reporting tools, and service management systems.
Experience coordinating with OEM vendors and third-party technical support teams.
Knowledge of ITIL-based support practices and service delivery models.
Strong troubleshooting and analytical problem-solving capabilities.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Nandini.Chaturvedi@akkodisgroup.com
Pay Details: $22.29 to $29.18 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: 1644950
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