Field Support Technician-IT

Are you an IT professional who enjoys solving problems, helping people, and being the go-to technology resource for a busy operation?

We''re looking for a Field Support Technician to provide hands-on technical support at our Dallas, TX manufacturing facility. In this role, you''ll support end users, troubleshoot hardware and software issues, maintain technology equipment, and partner with both local plant leadership and corporate IT to keep operations running smoothly.

Success in this role requires more than technical knowledge. We''re looking for someone who communicates well, adapts quickly, thrives in a fast-paced environment, and enjoys delivering exceptional customer service.

What you''ll do in this role:

• Provide hands-on support for desktop computers, laptops, mobile devices, printers, scanners, RF devices, and other IT equipment

• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices

• Respond to help desk tickets and user requests in a timely and professional manner

• Diagnose and resolve technical issues both onsite and remotely

• Support Microsoft Office and other business applications

• Configure and support mobile devices and workstation deployments

• Maintain accurate documentation of incidents, repairs, installations, and resolutions

• Partner with plant leadership, employees, and corporate IT teams to support business operations

• Assist with network-connected equipment and minor structured cabling repairs

• Train and support end users on technology tools and processes

• Follow company safety, quality, GMP, and security requirements

Required Qualifications:

• High school diploma or equivalent

• 3+ years of experience providing IT or desktop support

• Experience troubleshooting both hardware and software issues

• Working knowledge of Microsoft Office applications, including Outlook and Excel

• Strong verbal and written communication skills

• Ability to work independently and as part of a team

Preferred Skills and Qualifications:

• Experience supporting manufacturing, distribution, warehouse, or industrial environments

• Experience supporting Windows operating systems and mobile devices

• Experience supporting printers, RF devices, and other plant-floor technology

Work Environment

This position is based onsite at a manufacturing facility. Team members should be comfortable working in an industrial environment that may include:

• Exposure to heat, noise, dust, odors, and production equipment
• Walking throughout the plant and warehouse environments
• Crawling, kneeling, bending, lifting, and working around equipment when troubleshooting technology issues
• Wearing required personal protective equipment (PPE), including steel-toe footwear and other safety gear as needed

Why Join Us?

This is an opportunity to become the trusted IT partner for a manufacturing operation where your technical expertise and customer service skills directly support the people who keep the business running every day.

Keywords: Desktop Support, IT Support, Field Support Technician, End User Support, Technical Support, Help Desk, Hardware Troubleshooting, Software Troubleshooting, Windows Support, Microsoft 365, Office 365, Microsoft Office, PC Support, Printer Support, RF Devices, Mobile Device Support, Network Troubleshooting, Manufacturing IT, Plant IT Support, Industrial IT, Customer Service, Technical Support Specialist, IT Technician, Desktop Technician.

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

• THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance. #LI-SL1 #LI-Onsite