Field Support Engineer

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Field Support Engineer

Summary:

Test, demonstrate, install, train, deploy, and/or evaluate HTL products (hardware and software)

Job Location:

Germantown, MD

Position Type:

Full-time and Internship

Description:

Description/Key Roles:

Join our growing team of customer support personnel focused on providing training of HTL products and systems (both at HTL locations and customer sites), standalone and as part of a system of systems; Assist in maintaining database and procedures for testing, troubleshooting, and resolving customer issues; Document and report software and hardware problems; Create and maintain training plans. materials (POIs and classes) to assist in or perform instruction of software and equipment; Build and maintain customer relationships; Conduct training on a wide variety of software and hardware products across a large spectrum of customer types from tactical employment to laboratory testing; Perform equipment demonstrations in support of business development; Participate and illustrate HTL capabilities in government sponsored exercises.

Qualifications:

• 4 years Tactical or airborne SIGINT/EW collection background working collection, DF, and geolocations operations and equipment; special operations SIGINT/EW collection a plus
• Current TS/SCI or eligibility required
• Military veterans are encouraged to apply; MOSs - Army 35P/N/T/S; USMC 2621/2631; Navy CTM are of interest
• Previous instructional experience desired
• CONOP and TTP development using small team collection tactics
• Willingness to travel extensively 50% of the time

SALARY RANGE

Full-time: $75,000 - $150,000 per year

Intern: $25.00 - $60.00 per hour

Submit your resume to HR@herricktechlabs.com. New and recent graduates are also asked to send an unofficial transcript.

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