Unified Endpoint Management (UEM) Mobile Support Engineer

22nd Century Technologies, Inc. (TSCTI)

Washington, DC

JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Background Investigation, Broadband, Configuration Management, Information Technology & Information Systems, Laptop PC, Mobile Applications, Presentation/Verbal Skills, Security Clearance, Software Administration, Support Documentation, Systems Maintenance, Technical Support, Work From Home
QUALIFICATIONS
  • Candidates must have 4 + years of strong operations support experience with Windows Server 2019 or greater
  • Experience with Windows Server Management and Vulnerability Remediation Patching  
    5 + years operations support experience with MDM design and implementation desired 
  • Candidate must have 4+ years of operations support experience with Workspace One UEM mobile device platform
  • Candidates submitted for this task should be available to work on a flexible schedule and participate in 24x7 on-call technical support.
  • Knowledge of and demonstrated experience with the following technology is a plus:
  • Workspace One UEM
  • Workspace One Access
  • Microsoft Office 365 applications
  • Microsoft Active Directory
  • Windows Server Administration
RESPONSIBILITIES
  • The Senior Mobility Engineer will serve full-time to assist with system administration activities relating to ever-evolving mobility systems and applications. The Senior Mobility Engineer will assist the UEM team with various tasks which include, but are not limited to:
  • Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
  • Coordinate and assist with the installation and maintenance of mobile platforms software/hardware, and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
  • Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
  • Perform configuration management and develop supporting documentation. 
  • Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
LOCATION
Washington, DC
POSTED
Today

Clearance Required:

  • Must be able to successfully complete the required U.S. Capitol Police background investigation and obtain any additional investigation or security clearance required by the House for the assigned duties. 

Key Responsibilities 

  • Engineering, design, development, support, and administration for mobile-based solutions and standards for Workspace One environments.
  • Provide support for mobile applications such as Office 365 as needed. 
  • Perform configuration management, technical support, application support, and corresponding documentation.
  • Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
  • Candidate must be able to work core (8:30 am – 5:00 pm) business hours 8 hours a day onsite in Washington, DC, excluding federal holidays and when work is done for system maintenance. *Note: Candidate must be able to work from home/remote when requested by COTR using House-supplied equipment.
  • Candidate must be able to work during some planned maintenance windows between 9 pm and 5 am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using House-supplied laptop(s).


     

About the Company

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22nd Century Technologies, Inc. (TSCTI)

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT services integrators and workforce solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of over 6,000 professionals, including more than 600 cybersecurity subject matter experts (SMEs), supporting clients across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, New Jersey, and McLean, Virginia, TSCTI operates through 14 offices nationwide. Our commitment to quality, security, and operational excellence is reflected in our adherence to industry-leading standards and certified mature processes, including CMMI Level 3 for Development and Services, ISO 20000, ISO 27001, and ISO 9001.

With a strong focus on the public sector, TSCTI currently supports 14 of the 15 Federal Executive Departments, 37 additional federal agencies, all 50 state governments, more than 115 local government agencies, and 37 school districts. Over the past three years, we have significantly expanded our commercial footprint and now serve more than 80 Fortune 500 and commercial clients.

Recognized by Forbes as one of the “Best Companies to Work For,” 22nd Century Technologies consistently exceeds client expectations through a customer-centric approach, delivering exceptional talent and innovative solutions while fostering a culture that motivates, values, and empowers its employees.

COMPANY SIZE
501 - 1000
HEADQUARTERS
McLean, VA, US
FOUNDED
1997