Field Service Technician I (Los Angeles, CA)

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Job Description

You're an important part of our future. Hopefully, we"re also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That"s Sharing Expertise.

Field Service Technician I (Los Angeles, CA)

Company: B. BRAUN MEDICAL (US) INC

Job Posting Location: Los Angeles, California, United States

Functional Area: Field Service

Working Model: Remote

Days of Work: Sunday

Shift: 5X8

Relocation Available: No

Requisition ID: 13441

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neurosurgery and closure technologies. Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients' lives.

Position Summary:

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities: Essential Duties

Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians;

Builds and maintains a positive relationship with the customer.

Manages Customer in order to meet or exceed customer expectations.

Partners with Sales team(s) to grow business in assigned territory.

Accurate and timely repairs of precision surgical instruments.

Manages all on site repairs, maintenance and testing of assigned instruments and equipment

Diagnoses errors or technical problems and determines proper solutions, therefore must have strong problem solving skills

Produces timely daily work orders.

Updates customer reports as needed

Cooperates with sales and technical teams to share information across the organization

Comprehends customer requirements and makes appropriate recommendations

Regular maintenance and cleaning of work area and company equipment

Must comply with applicable ISO and FDA regulations as stated in Quality Manual

Must embody the Company's Vision, Mission and Values

Other duties may be assigned

Expertise: Knowledge & Skills

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Expertise: Qualifications-Experience/Training/Education/Etc

Required:

Requires a high school diploma.

Experience with machining or handling of delicate metal instruments is desirable.

Requires clear communication to customers, colleagues and management.

Technical degree is desirable

Occasional overtime and changes in shift scheduling are required to suit customer needs.

Computer knowledge is required.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

The employee must occasionally lift and/or move up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its "Sharing Expertise" initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.

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