Administrative Management, Business Administration, Communication Skills, Corporate Policies, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Equipment Maintenance/Repair, Health Plan, Industry Standards, Interpersonal Skills, Leadership, Maintain Compliance, On Site Support, Operational Strategy, Operations, Organizational Skills, Performance Management, Problem Solving Skills, Process Improvement, Quality Monitoring, Resolve Customer Issues, Service Delivery, Team Lead/Manager
LOCATION
Greensboro, NC
POSTED
17 days ago
We are seeking a dedicated Field Service Manager to join D2B Groups. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent customer satisfaction. You will lead and coordinate a team of service professionals, manage workflows, and ensure compliance with company policies and industry standards.
Your responsibilities will include scheduling service activities, monitoring service quality, managing customer relationships, and driving process improvements to enhance operational efficiency. You will also play a key role in training and developing your team to maintain high performance and service excellence.
The ideal candidate will demonstrate strong leadership, excellent organizational skills, and a customer-centric approach. Experience in service management is essential to succeed in this position.
Requirements
Bachelor's degree in Business Administration, Management, or a related field preferred
Minimum of 5 years experience in service management or related roles
Proven leadership skills with the ability to manage and motivate teams
Strong communication and interpersonal skills
Experience in process optimization and performance management
Ability to handle customer relations and resolve issues effectively
Proficiency with service management software and tools
Strong problem-solving and decision-making abilities