Field Service Engineer

Position Responsibilities

The Field Service Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.

• Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
• Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
• Engage the necessary resources for problem resolution in timely fashion.
• Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
• Support new product introductions and first of kind installations
• Responsible for status reporting to internal/external customer support teams
• Participate as a technical resource and or customer advocate as needed
• Provide technical and support to sales and applications as needed
• Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
• Reports to Director of customer service

Experiences, Knowledge, Skills and Abilities

• Experience servicing and troubleshooting electrical/electronic equipment
• Min. 3+ years of experience servicing/installing Medical imaging equipment CT & Nuclear preferred
• Basic Skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly.
• Able to work independently
• Approximately 30 possible air travel
• Typical service area within 100 miles of metro region
• Strong sense of customer service with excellent interpersonal skills