Field Service Dispatch Coordinator

This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Compensation / Job Specifics

• This position is posted at $19 - $23/hr
• This position is in-person in Laurel Maryland
• This work days for this position are Monday - Friday
• Monday - Friday : 8:00AM - 5:00PM

Job Summary:
 
The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.
 
Essential Duties: 
·        Answer incoming calls and log service requests accurately
·        Schedule service appointments based on technician availability and standard procedures
·        Provide customers with clear explanations of scheduling expectations and next steps
·        Record call details, technician updates, and relevant notes in company systems
·        Assist technicians by confirming addresses, time windows, and basic job information
·        Monitor scheduled calls and notify the team of potential delays or changes
·        Support the dispatch and customer service teams with documentation and updates
·        Learn routing procedures, company systems, and scheduling rules
·        Provide professional and timely communication to customers and internal teams
·        Follow all office procedures and service department guidelines
·        Any other duties as assigned


Qualifications:
·        Previous experience in a customer service or administrative role preferred
·        Strong verbal communication skills
·        Ability to work in a fast paced environment
·        Proficiency with computers and basic scheduling tools
·        Strong organizational skills
·        Attention to detail in documentation
·        Ability to remain calm and supportive during customer interactions
·        Willingness to learn routing processes and service department procedures
 
Physical Requirements:
 
·        Ability to sit at a computer for extended periods
·        Regular use of phone systems and office technology
·        Ability to lift up to ten pounds for occasional office related tasks
 
Work Environment:
·        Office setting within a busy service department
·        Fast paced environment with constant communication needs
·        Regular interaction with dispatchers, customer service staff, technicians, and leadership
·        Work requires managing shifting priorities and time sensitive requests