New!
Dispatcher MV Transportation
Baltimore, MD2 days ago
- $24.52
Highlights
Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general. Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
Numbers & Facts
| Location | Arbutus, MD |
| Job Type | Full-time |
| Salary | $16 Per Hour |
| Company Size | 501 - 1000 |
| Year Founded | 1997 |
| Headquarters | McLean, VA, US |
| Website | https://www.tscti.com/ |
Description
Job Title: Service Dispatcher
Duration : 9 Months+ (temp to hire)
Payrate: $16/hr. on w2 without benefits
Shift: 1st Shift
Job Description:
- A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.
Responsibilties:
- Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
- Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to manage schedule
- Assist with the management and recording of non-productive technician time
- Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
- Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
- Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Job Responsibilities
- Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
- Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to manage schedule
- with the management and recording of non-productive technician time
- Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
- Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
- Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Qualifications
- Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule.
- Proactively distribute work orders for jobs daily.
- Adhere to scheduling guidelines and work order priority to manage schedule.
with the management and recording of non-productive technician time - Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
- Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
About Company
22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT services integrators and workforce solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of over 6,000 professionals, including more than 600 cybersecurity subject matter experts (SMEs), supporting clients across all 50 U.S. states, Canada, and Mexico.
Headquartered in Princeton, New Jersey, and McLean, Virginia, TSCTI operates through 14 offices nationwide. Our commitment to quality, security, and operational excellence is reflected in our adherence to industry-leading standards and certified mature processes, including CMMI Level 3 for Development and Services, ISO 20000, ISO 27001, and ISO 9001.
With a strong focus on the public sector, TSCTI currently supports 14 of the 15 Federal Executive Departments, 37 additional federal agencies, all 50 state governments, more than 115 local government agencies, and 37 school districts. Over the past three years, we have significantly expanded our commercial footprint and now serve more than 80 Fortune 500 and commercial clients.
Recognized by Forbes as one of the “Best Companies to Work For,” 22nd Century Technologies consistently exceeds client expectations through a customer-centric approach, delivering exceptional talent and innovative solutions while fostering a culture that motivates, values, and empowers its employees.
https://www.tscti.com/current-openings
