Field Operations Support Specialist - Southeast Gulf

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This position will support the Banfield Pet Hospital locations in the Southeast Gulf region (e.g. Orlando, FL; Tampa, FL, New Orleans, LA; Austin, TX; and Houston, TX).

Summary and Qualifications:

This role acts as a vital link between enterprise strategy and hospital-level execution, ensuring systemwide priorities translate into effective daily operations. It partners closely with hospital and field leaders to drive training, change management, and implementation of programs that enhance productivity, optimize capacity, and support sustainable revenue growth while upholding high standards of medical quality and client experience. The position leads the execution and measurement of key operational initiatives - including appointment utilization, doctor and technician capacity, workflow optimization, and wellness plan performance. By guiding best practices and supporting consistent adoption, this role strengthens hospital capacity, boosts wellness plan participation, and contributes to engaged teams and reliable financial results.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Drive and deliver exceptional learning experiences that enable hospital leaders to coach, facilitate, and support Associates and their learning.
• Analyze market knowledge and skills to provide personalized leadership development aligned with business priorities and metrics in partnership with field leaders.
• Provide side-by-side Associate training, as needed, to ensure the effective transfer of knowledge and skills to hospital leaders, driving both leadership and operational performance.
• Support the continued development of hospital leaders post-onboarding in partnership with field leaders.
• Manage learning solutions to meet Associate needs and expectations through clear objectives, measurable outcomes, and a supportive learning environment.
• Deliver practice-approved training in alignment with standards, ensuring consistency across all programs.
• Provide operational support and stabilization by partnering with field leadership to assess post-deployment issues and drive ongoing process improvements.
• Assess potential gaps in skills, abilities, or knowledge, and recommend appropriate training and resources to address them.
• Evaluate and determine the most effective learning methods to improve hospital Associate and Leader performance.
• Support onboarding at all levels, with a particular focus on the effective onboarding of new hospital leaders.
• Collaborate with field leaders, People & Organization (P&O), and learning teams to understand and prioritize training needs.
• Advise hospital leaders on team development and strategies to close skills gaps.
• Facilitate engaging learning experiences both virtually and in person, including sessions at national and market level meetings.
• Provide development to hospital leaders using strong collaboration, influencing and consultative skills.
• Work with and across multiple hospitals, markets, and regions.
• Other job duties as assigned.

Special Working Conditions:

• This position requires 70% travel.
• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 25 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.
• The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience, Education and/or Training:

• Bachelor's degree in Education of Communication is required.
• Three years of training delivery or leadership are required.
• Ability to facilitate meetings and strong presentation skills to deliver training both in-person and virtually are required.
• Knowledge of principles for measuring training effectiveness is required.
• Healthcare background (veterinary or human) is preferred.

Salary Range:

The pay range for this role is $84,000 - $95,000.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location and schedule.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

Benefits:

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT