Field Engineer

Responsibilities: Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations . Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers .

Field Engineer 
Contract/ Contract to Hire
Elmhurst, NY 


Responsibilities:

• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations
• Provides service and customer support during field visits or dispatches
• Diagnoses errors or technical problems and determines proper solutions
• Produces timely and detailed service reports
• Documents processes and procedures
• Collects and analyzes performance data to provide technical assistance
• Ties workflow to schedules and operational requirements
• Accurately documents solutions related to complex technical issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds and maintains positive customer relationships
• Ability to use a ladder as needed

Qualifications:

• Experience supporting IT infrastructure and end-user environments preferred
• Strong troubleshooting and customer service skills
• Ability to work in office, reservation center, and airport environments
• Excellent documentation and communication skills
• SIDA badge eligibility or experience preferred

 
  "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran”