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Family Support Specialist

Win

  • Corona, New York
  • 12 days ago

    Highlights

    Family Support Specialists play a critical role in creating a safe, supportive, and welcoming environment while helping families navigate challenges, connect with services, and achieve personal goals. THE ROLE Win is seeking compassionate, dedicated, and service-oriented Family Support Specialists to support families residing in our Transitional Housing programs.

    Numbers & Facts

    LocationCorona, New York

    Description

    Family Support Specialist

    Support Families on Their Path to Stability & Permanent Housing

    $21.97/Hour

     
     
    THE ROLE
    Win is seeking compassionate, dedicated, and service-oriented Family Support Specialists to support families residing in our Transitional Housing programs. In this role, you will serve as a trusted advocate and resource for families as they work toward achieving stability and permanent housing.
     
    Family Support Specialists play a critical role in creating a safe, supportive, and welcoming environment while helping families navigate challenges, connect with services, and achieve personal goals. Through Trauma-Informed Care, relationship building, and ongoing client engagement, you will help empower families and ensure they receive the support needed to thrive.
     
    WHAT YOU WILL DO
    • Conduct initial assessments of families within required timeframes and assist with service planning.
    • Build positive relationships with families and provide ongoing support throughout their shelter stay.
    • Collaborate with Social Services staff to identify client needs and coordinate referrals to appropriate resources.
    • Utilize Trauma-Informed Care and Motivational Interviewing techniques to support client engagement and goal achievement.
    • Conduct wellness checks and assist with identifying and addressing client concerns.
    • Escort clients to appointments, housing interviews, apartment viewings, and other community-based services as needed.
    • Support family participation in available programs and services designed to strengthen housing stability and self-sufficiency.
    • Maintain accurate client records, documentation, and program data in accordance with agency requirements.
    • Conduct nightly roster verification, bed checks, and other client accountability activities.
    • Assist with unit inspections and collaborate with security and program staff to maintain a safe environment.
    • Participate in team meetings, trainings, and professional development activities.
     
    WHO YOU WILL BE
    • You will possess a High School Diploma, GED, or equivalent education.
    • You will have experience working in social services, supportive housing, shelters, or other human service settings.
    • You will demonstrate strong interpersonal and relationship-building skills.
    • You will be committed to serving diverse populations with professionalism, empathy, and respect.
    • You will be comfortable engaging families experiencing homelessness and helping them navigate challenges.
    • You will possess strong organizational, communication, and documentation skills.
    • You will have proficiency with computers and electronic documentation systems.
    • Bilingual English/Spanish skills are preferred.
    • You will thrive in a fast-paced, team-oriented environment focused on client success.

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