Family Special Education Process Coordinator

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Family Special Education Process Coordinator

Posted :

October 15, 2026

Department(s) :

Staff

Job Status :

Full Time

About Shefa

The Shefa School is a Jewish community day school in Manhattan, serving students in grades K-8. Since opening in September 2014, Shefa has enrolled children who benefit from a specialized educational environment in order to develop their strengths while addressing their learning challenges. We specifically serve students with language-based learning disabilities who have not yet reached their potential levels of success in traditional classroom settings. Shefa is a pluralistic community school, serving families across the range of Jewish involvement and observance.

About the Position

The Shefa School is seeking a highly organized, relationship-centered coordinator to help families navigate the special education, reimbursement, and extended payment plan processes. This person will serve as a central point of coordination among families, school teams, and outside attorneys, helping ensure that families understand required steps, meet timelines, and are positioned to maximize reimbursement with a process that is as smooth and efficient as possible.

Key Responsibilities

Guide new and current families through IEP/IESP, reimbursement, transportation, and related process requirements.

Partner with Admissions to identify families who may need early support and help them begin the process on an appropriate timeline.

Maintain clear case-tracking systems across New York and New Jersey families, including status, deadlines, document requests, settlement requirements, and next steps.

Serve as the primary school liaison with outside law firms.

Follow up with families and attorneys on outstanding items, including retainers, visits, evaluations, IEP-related steps, transportation, and documentation.

Coordinate document requests with the Business Office, academic teams, Psych Team, Main Office, and Admissions.

Explain and guide families through the extended payment plan process, in collaboration with the Business Office.

Own and track nonstandard document requests and ensure required school materials are delivered in a timely manner.

Help identify risks early, escalate issues to the appropriate school leaders, and reduce last-minute barriers to reimbursement.

Update electronic tracking and participate in regular cross-departmental meetings to coordinate process and support families efficiently

Qualifications

Exceptional organization, follow-through, judgment, and attention to detail.

Warm, clear, persistent and patient communication style with families and external partners.

Ability to manage many active cases, deadlines, and stakeholders at once.

Knowledge of special education, IEPs, neuropsychological evaluations, and family-facing school processes strongly preferred.

Familiarity with education law, reimbursement processes, or legal case coordination is a plus.

Ability to work collaboratively across academic, admissions, operational, and financial teams.

Comfort learning evolving legal and procedural requirements without acting as legal counsel.

Ability to advise families and the Shefa team about strategy for individual families and in response to larger trends.

Facility with or ability to learn digital systems, including spreadsheets and AI.

Special education, school social work, and/or educational law background preferred.

Salary

Salary Range: $80,000 - $110,000 commensurate with experience

Send Cover Letter & Resume to

jobs@shefaschool.org

Job Description (PDF)

Family Special Education Process Coordinator