Factory IT Support Tech

This role includes installing and maintaining Factory PCs, supporting factory solutions and executing processes to maximize uptime of mission critical IT equipment and software. this role will be part of a global wafer systems Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment.

this role will be part of a global wafer systems Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment. This role includes installing and maintaining Factory PCs, supporting factory solutions and executing processes to maximize uptime of mission critical IT equipment and software. About the role you will: " Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites Springtown and Normandale " Cover factory IT help desk working onsite in a 12-hour rotating shift (DAY / NIGHT shifts) " Install and maintain IT Factory PCs according to the factory standards " Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities " Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching " Participate and contribute to the global projects towards enhancing and upgrading factory systems " Adhere to desktop software license management procedures " Be responsible for fault diagnosis & correction for the incidents reported " Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers " Record and track tickets towards prompt closures with customer feedback " Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels " Follow troubleshooting guides (OCAPs) to resolve common application issues " Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies " Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers " Implement and support any changes to the factory PCs, systems " Provide IT support to planned maintenance activities at the sites " Offer flexibility in covering shifts wherever needed " Be able to develop small scale scripting/automation where needed " Leverage GenAI in developing solutions " Client under floor cables in FABs to facilitate new tool deployments and movements when needed About you: " Great communicator " Innovation in problem solving on technical issues " Service oriented, ability to go beyond ensuring customer success " Excellent time management skills " Ability to engage with multiple customers simultaneously and professionally on complex technical issues " Proactive and self-learning Your experience includes: " PC setup, installation " Proficiency working on Windows/Linux OS " PC and Software/applications troubleshooting skills and support " Proven ability to work in a self-directed environment " Prior experience with the help desk/applications support " Work in 12 hour rotating shifts (DAY / NIGHT shifts) You might also have: " Coding skills " Project execution with IT skills involved " IT Support experience in the Factory / Manufacturing setup " Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc. " Degree or course work or certifications in IT Location: Bloomington " Coding skills " Project execution with IT skills involved " IT Support experience in the Factory / Manufacturing setup " Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc. " Degree or course work or certifications in IT " Must have: " PC setup, installation " Proficiency working on Windows/Linux OS " PC and Software/applications troubleshooting skills and support " Proven ability to work in a self-directed environment " Prior experience with the help desk/applications suppor


Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund